Digital Banking Ops Lead On-site Phoenix

Insight Global; Phoenix (AZ); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan after 90 days

Paid time off and sick leave

Job summary

Insight Global is seeking a Digital Banking Team Lead to oversee consumer digital banking operations and client care activities from a hands-on, on-site role in Phoenix. You will partner with leadership to manage workflow, ensure SLA adherence, and drive efficiency in a fast-paced banking environment.

The ideal candidate brings 5+ years in related banking operations and at least 2 years of supervisory experience, with solid knowledge of deposit operations and treasury products, and proficiency

Qualifications

• 5+ years of experience in consumer digital, branch banking operations, treasury management services, or similar banking experience.
• 2+ years of supervisory experience.
• Intermediate knowledge of deposit operations, new account opening, loan administration, and treasury management products and services.
• Proficient with Microsoft Office Suite including Microsoft Excel.
• High School Diploma required.

Responsibilities

• Oversee workflow distribution and ensure service-level compliance.
• Support team development and drive operational excellence.
• Contribute to strategic initiatives and process improvements.
• Participate in technology enhancement projects and serve as a key resource for clients and internal teams.

Skills

Team leadership

Customer service

Education

High School Diploma

Tools

Microsoft Excel

Job description

Insight Global is seeking a Digital Banking Team Lead to oversee consumer digital banking operations and client care activities from a hands-on, on-site role in Phoenix. You will partner with leadership to manage workflow, ensure SLA adherence, and drive efficiency in a fast-paced banking environment.

The ideal candidate brings 5+ years in related banking operations and at least 2 years of supervisory experience, with solid knowledge of deposit operations and treasury products, and proficiency