Lead Concierge Associate

SPS North America; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Bonuses for referrals

Job summary

SPS North America is seeking a polished, hospitality‑driven Lead Concierge Associate to be the face of our workplace. You will lead guest services, manage registrations, room bookings, and guest needs, while capturing preferences for personalized visits.

This role requires strong communication, organizational skills, and a professional presence. You will work Monday–Friday, 8:00 AM–5:00 PM, and collaborate with SPS leadership to maintain a seamless environment.

Qualifications

• 2+ years of concierge, hospitality, reception, or high‑touch client‑facing experience preferred.
• Previous lead or senior‑level guest services experience preferred.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide a warm, professional welcome to colleagues and guests.
• Manage visitor registration, guest arrivals, meeting room bookings, and special requests.
• Build relationships and capture guest preferences to personalize future visits.
• Provide directions, information, and connections to colleagues and departments.
• Conduct floor walks to ensure supplies are stocked and spaces are guest‑ready.
• Identify and address facilities or workplace issues.
• Serve as a primary point of contact for clients and SPS management.
• Participate in team meetings and coordinate with Workplace Experience teams.

Skills

Guest Services

Hospitality

Communication

Organizational Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM–5:00 PM

Lead the Experience. Set the Standard.

We’re seeking a polished, hospitality-driven Lead Concierge Associate to serve as the primary point of contact for colleagues, guests, and key stakeholders. As the face of the workplace, you’ll deliver personalized service while helping maintain a seamless, professional environment.

Why This Role Matters

You set the standard for the workplace experience. Your professionalism, attention to detail, and proactive service help ensure colleagues and visitors feel welcomed and supported throughout their day.

What You’ll Do

Guest & Concierge Services

• Provide a warm, professional welcome to colleagues and guests
• Manage visitor registration, guest arrivals, meeting room bookings , and special requests
• Build relationships and capture guest preferences to personalize future visits
• Provide directions, information, and connections to colleagues and departments

Workplace Experience

• Conduct floor walks to ensure supplies are stocked and spaces are clean, organized, and guest‑ready
• Identify and address facilities or workplace issues
• Maintain a safe and professional reception environment

Leadership & Collaboration

• Serve as a primary point of contact for key clients, Office Service Leaders, and SPS management
• Participate in team meetings and provide insight on site performance and service opportunities
• Partner with Workplace Experience and other service teams to coordinate daily needs
• Proactively identify and resolve service or operational issues

What You Bring

• High school diploma or equivalent required
• 2+ years of concierge, hospitality, reception, or high‑touch client‑facing experience preferred
• Previous lead or senior‑level guest services experience preferred
• Strong customer service, communication, and organizational skills
• Professional presence with strong attention to detail
• Comfortable using workplace technology and Microsoft Office
• Ability to manage multiple priorities and solve problems independently

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to perform regular floor walks throughout the workplace
• Ability to operate standard office and workplace equipment

Travel: None or Negligible

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews.** SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role.** SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.