Senior Concierge & Workplace Experience Lead

SPS; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses

401k w/ matching

Medical, Dental, Vision

Commuter Benefits

Job summary

SPS is seeking a polished, hospitality-driven Lead Concierge Associate to be the primary point of contact for colleagues, guests, and key stakeholders. You will deliver personalized service while helping maintain a seamless, professional environment.

You will lead guest services, manage registrations and meeting bookings, and collaborate with Workplace Experience to address issues, ensuring a high-standard workplace for all clients and employees in Kansas City.

Qualifications

• High school diploma or equivalent required.
• 2+ years of concierge, hospitality, reception, or high-touch client-facing experience preferred.
• Previous lead or senior-level guest services experience preferred.

Responsibilities

• Provide a warm, professional welcome to colleagues and guests.
• Manage visitor registration, guest arrivals, meeting room bookings, and special requests.
• Build relationships and capture guest preferences to personalize future visits.
• Provide directions, information, and connections to colleagues and departments.
• Conduct floor walks to ensure supplies are stocked and spaces are clean and guest-ready.
• Identify and address facilities or workplace issues.
• Maintain a safe and professional reception environment.
• Serve as a primary point of contact for key clients, Office Service Leaders, and SPS management.

Skills

Concierge experience

Customer service

Professional presence

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SPS is seeking a polished, hospitality-driven Lead Concierge Associate to be the primary point of contact for colleagues, guests, and key stakeholders. You will deliver personalized service while helping maintain a seamless, professional environment.

You will lead guest services, manage registrations and meeting bookings, and collaborate with Workplace Experience to address issues, ensuring a high-standard workplace for all clients and employees in Kansas City.