Lead Concierge: Elite Client Services & Events

Planned Companies; Washington (District of Columbia); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies is seeking a Lead Concierge in Washington, DC, to deliver exceptional client services and coordinate daily concierge operations. You will manage staff, make local reservations, greet visitors, and provide tailored experiences by understanding client preferences.

The role demands a confident, network-minded professional with strong communication skills and a solid knowledge of local attractions, services, and venues. Full-time schedule.

Qualifications

• Minimum 4+ years of client-facing experience.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.

Responsibilities

• Make reservations at local establishments for clients.
• Manage concierge staff and on-site events.
• Handle client inquiries professionally and manage expectations.
• Greet clients and guide them to designated areas.
• Maintain excellent knowledge of surrounding services and stores.
• Log and secure packages and deliveries.

Skills

Client-facing experience

Excellent communication

Local knowledge of DC area

Multitasking

Tools

CRM software

Job description

Planned Companies is seeking a Lead Concierge in Washington, DC, to deliver exceptional client services and coordinate daily concierge operations. You will manage staff, make local reservations, greet visitors, and provide tailored experiences by understanding client preferences.

The role demands a confident, network-minded professional with strong communication skills and a solid knowledge of local attractions, services, and venues. Full-time schedule.