Lead Concierge: Elevate Resident Experience

MSL Community Management LLC; Riverpoint (WA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching up to 4%

Education loan assistance & scholiars

Financial and legal services

Team Member discounts

Health and Wellness resources

Job summary

MBK Senior Living is seeking a Lead Concierge to deliver exceptional service, oversee the Concierge desk, and guide the team in daily operations for residents, families, and staff.

The role requires at least 1 year in customer service or front desk work, a high school diploma, and strong communication skills. A comprehensive benefits package and career growth opportunities are provided.

Qualifications

• Must be at least 18 years of age.
• Background clearance, health screening and negative TB test results within 7 days of employment (within last 6 months).
• Excellent interpersonal and communication skills, including ability to speak, write and read English and connect with individuals of all ages.

Responsibilities

• Provide daily oversight and training to Concierge team members on community policies, procedures, and service standards to ensure efficient and consistent service.
• Provide work directions to Concierge team members and delegate and/or complete administrative duties such as greeting visitors, answering phones, relaying messages, and supporting department heads and the Executive Director with clerical work.
• Coach and train Concierge team members on effective soft phone skills, including professional etiquette, empathetic communication, seamless problem-solving, active listening, and conflict resolution.
• Monitor the quality of service provided by Concierge team members, provide regular, meaningful feedback to ensure hospitality standards are maintained, and communicate performance recognition and concerns to management.
• Handle escalated or complex resident or guest issues that require a higher level of expertise to resolve.
• Perform higher-level administrative duties, such as accepting payments of monthly services, managing the budget for front desk supplies, generating reports for management, and assisting with special events or activities.

Skills

Customer service

Hospitality

Front desk

Supervisory experience

English proficiency

Education

High school diploma or equivalent

Job description

MBK Senior Living is seeking a Lead Concierge to deliver exceptional service, oversee the Concierge desk, and guide the team in daily operations for residents, families, and staff.

The role requires at least 1 year in customer service or front desk work, a high school diploma, and strong communication skills. A comprehensive benefits package and career growth opportunities are provided.