Lead Concierge & Office Services Specialist

Global Business Transformation Solutions, LLC (GBTS); Tallahassee (FL); On-site; USD 30,000 - 34,000; Full time

Job summary

Opensity Solutions, located in Tallahassee, is seeking a Lead Service Specialist to work onsite at Foley & Lardner, providing concierge-level hospitality and office support. The role involves mail, distribution, records, facilities, reception, and event coordination to ensure smooth daily operations.

The ideal candidate has 2+ years in customer service within office or corporate hospitality settings, with a proactive self-starter mindset, strong interpersonal skills, and the ability to manage

Qualifications

• High School Diploma or GED required.
• Two or more years of experience in a customer service environment, preferably within office services, legal services, or a corporate hospitality setting.
• Comfortable serving as the primary face of the office and creating elevated, concierge-style experiences for attorneys, guests, and vendors.
• Able to balance reception, concierge, event coordination, and administrative responsibilities with minimal direction.

Responsibilities

• Provide elevated, concierge-style experiences.
• Work independently on daily hospitality tasks and events with minimal supervision.
• Schedule and set up meeting rooms as requested.
• Conduct walkthroughs of office floors to ensure conference rooms and visitor offices are clean, organized, and fully stocked with supplies.
• Lead event and room setups in accordance with client requests.
• Provide hospitality support throughout the office, including maintaining and restocking pantries, conference rooms, beverage stations, and other hospitality areas.
• Assist with catering orders and food and beverage setup for meetings, events, and client functions, ensuring proper presentation and timely service.
• Provide support for miscellaneous requests and flexible services, including monitoring service and resource request systems.
• Utilize various software and event-planning tools to complete tasks and coordinate with IT for equipment support and issue resolution.
• Escort clients to meeting rooms and ensure they have everything needed for a successful meeting.
• Act as a liaison between guests and firm staff.
• Notify Facilities, Hospitality, and other support teams regarding inventory needs and conference room repairs.
• Assist management with training new hires on hospitality functions and processes.
• Understand, track, and communicate production metrics to management and clients.

Skills

Customer service

Hospitality

Event coordination

Reception

Vendor coordination

Education

High School Diploma or GED

Tools

Event-planning tools

Office software

Job description

Opensity Solutions, located in Tallahassee, is seeking a Lead Service Specialist to work onsite at Foley & Lardner, providing concierge-level hospitality and office support. The role involves mail, distribution, records, facilities, reception, and event coordination to ensure smooth daily operations.

The ideal candidate has 2+ years in customer service within office or corporate hospitality settings, with a proactive self-starter mindset, strong interpersonal skills, and the ability to manage