Concierge Lead – Office Services & Events

Opensity Solutions; Tallahassee (FL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an onsite Lead Service Specialist to support Foley & Lardner in Tallahassee. You will handle concierge-style hospitality, reception duties, and daily office services, acting as the main point of contact for guests and attorneys.

The role requires 2+ years in customer service within office or legal services, balancing reception, event coordination, and admin tasks with minimal supervision. You will also coordinate with facilities and IT for smooth operations.

Qualifications

• High School Diploma or GED required.
• Two or more years in a customer service environment.
• Experience in office services, legal services, or corporate hospitality preferred.
• Primary face of the office with concierge-style service for attorneys, guests, and vendors.
• Balance reception, concierge, event coordination and administrative responsibilities.

Responsibilities

• Provide elevated, concierge-style experiences and manage daily hospitality tasks independently.
• Schedule and set up meeting rooms as requested.
• Walk through office floors to ensure rooms are clean, stocked, and organized.
• Lead event and room setups per client requests.
• Support miscellaneous requests and monitor service/resource systems.
• Use event-planning tools and coordinate with IT for equipment support.
• Escort clients to meeting rooms and ensure all needs are met for meetings.
• Act as liaison between guests and firm staff.
• Notify facilities and support teams about inventory and repairs.
• Assist management with training new hires on hospitality processes.
• Track production metrics and communicate them to management and clients.

Skills

Customer service

Hospitality service

Office coordination

Event setup

Education

High School Diploma or GED

Tools

Meeting room scheduling

Facilities software

Job description

Opensity Solutions is seeking an onsite Lead Service Specialist to support Foley & Lardner in Tallahassee. You will handle concierge-style hospitality, reception duties, and daily office services, acting as the main point of contact for guests and attorneys.

The role requires 2+ years in customer service within office or legal services, balancing reception, event coordination, and admin tasks with minimal supervision. You will also coordinate with facilities and IT for smooth operations.