Lead Concierge & Luxury Guest Experience Leader

Naples Beach Club, A Four Seasons Resort; Naples (FL); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary hotel stays worldwide

Discounted hotel stays worldwide

Time off from day of hire

Wellbeing initiatives

Diversity in the workplace

Tuition reimbursement

Descripción de la vacante

Four Seasons Naples Beach Club in Florida is seeking a detailed Concierge professional to join our luxury team. You will train Concierge staff, enhance service culture, and coordinate with other hotel departments to deliver seamless guest experiences.

With pre-opening experience preferred, you will leverage local knowledge to guide guests to theatres, dining, and events, while maintaining current information for guests, ensuring smooth arrivals, and supporting the front desk during busy periods.

Formación

• Pre-opening experience, project and stakeholder management.
• College degree in hotel/restaurant management or equivalent experience.
• Excellent personal presentation and interpersonal skills.
• Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Ability to read, write, and speak English.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.Day and evening shifts.

Responsabilidades

• Takes part in the interview process and trains the Concierge Staff. Takes the lead in day‑to‑day performance of the staff. Coaches staff to achieve Core and Service Culture standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

Conocimientos

Pre-opening experience

Project management

Stakeholder management

Excellent presentation

Interpersonal skills

English proficiency

Educación

College degree in hotel/restaurant management

Herramientas

Hotel software

Descripción del empleo

Four Seasons Naples Beach Club in Florida is seeking a detailed Concierge professional to join our luxury team. You will train Concierge staff, enhance service culture, and coordinate with other hotel departments to deliver seamless guest experiences.

With pre-opening experience preferred, you will leverage local knowledge to guide guests to theatres, dining, and events, while maintaining current information for guests, ensuring smooth arrivals, and supporting the front desk during busy periods.