Luxury Residences Concierge — Guest Experience Insider

Four Seasons Hotels Limited; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Dry cleaning

Employee meals

Training & development

Job summary

Four Seasons Naples Beach Club is seeking a Residences Concierge to ensure a seamless arrival experience and a highly connected, engaging stay for our members. You will leverage local knowledge to enhance guest experiences and build lasting relationships with our brand and team.

Join a luxury resort environment that values exceptional guest service, attention to detail, and teamwork. Training, employee meals, and discounts on stays worldwide are among the benefits offered.

Qualifications

• Fluency in reading, writing, and spoken English is required.
• Knowledge of Naples and surrounding area is a plus.
• Experience in a similar role is a plus.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Provide welcoming, helpful, and discreet guest service.
• Answer calls and respond to chats and emails using our computer systems.
• Coordinate transportation, restaurant reservations, and amenities with members.
• Collaborate with team members to ensure guests are well taken care of.

Skills

Customer service

Attention to detail

Fluent English

Job description

Four Seasons Naples Beach Club is seeking a Residences Concierge to ensure a seamless arrival experience and a highly connected, engaging stay for our members. You will leverage local knowledge to enhance guest experiences and build lasting relationships with our brand and team.

Join a luxury resort environment that values exceptional guest service, attention to detail, and teamwork. Training, employee meals, and discounts on stays worldwide are among the benefits offered.