Lead Concierge - Inspire Service & Mentor Front Desk Team

MBK Senior Living; Sky (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Education scholarships

Childcare assistance

Team member discounts

Health resources

Job summary

MBK Senior Living seeks a Full-time Lead Concierge to oversee the Concierge desk, train staff, and ensure exceptional guest experiences. Mon-Fri 7:30AM–4PM, this role shapes culture through friendly, service‑oriented interactions and effective supervision of daily operations.

You will lead onboarding, coach on professional etiquette, and manage front desk workflows, while maintaining safety and compliance with regulations across the community.

Qualifications

• High school diploma or equivalent required.
• 1+ years of previous experience in customer service, hospitality, or a front desk role, required.
• Some supervisory experience, preferred.
• Must possess exceptional interpersonal and communication skills, including the ability to speak, write and read English.
• Must be at least 18 years of age.
• Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment.

Responsibilities

• Provide daily oversight and training to Concierge team members on community policies, procedures, and service standards to ensure efficient and consistent service.
• Provide work directions to Concierge team members and delegate and/or complete administrative duties such as greeting visitors, answering phones, relaying messages, and supporting department heads and the Executive Director with clerical work.
• Coach and train Concierge team members on effective soft phone skills, including professional etiquette, empathetic communication, seamless problem-solving, active listening, and conflict resolution to enhance the team's ability to resolve resident inquiries efficiently and professionally.
• Monitor the quality of service provided by Concierge team members, provide regular, meaningful feedback to ensure community hospitality standards are maintained, and communicate performance recognition and concerns to management.
• Use sound judgement and problem-solving skills to handle escalated or complex resident or guest issues or concerns that require a higher level of expertise to resolve.
• Perform higher-level administrative duties, such as accepting payments of monthly services, managing the budget for front desk supplies, generating reports for management, and assisting with special events or activities upon request.
• Fulfill the responsibilities and perform all the duties of the Concierge job description, covering warm welcomes, first impressions, customer engagement, communication hub, resident and family support, community coordination, and operational support.
• Maintain a safe and secure environment for staff, residents, and guests in accordance with established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, as well as company policies and procedures concerning the department.
• Promote and lead with a spirit of teamwork and open communication in accordance with MBK principles and core values.

Skills

Customer service

Hospitality

Leadership

Communication

Education

High school diploma or equivalent

Tools

Phone systems

Office software

Job description

MBK Senior Living seeks a Full-time Lead Concierge to oversee the Concierge desk, train staff, and ensure exceptional guest experiences. Mon-Fri 7:30AM–4PM, this role shapes culture through friendly, service‑oriented interactions and effective supervision of daily operations.

You will lead onboarding, coach on professional etiquette, and manage front desk workflows, while maintaining safety and compliance with regulations across the community.