Lead Concierge: Elevate Resident Experience & Service

MSL Community Management LLC; Arizona; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and Wellness resources

Competitive salaries

Education loan assistance & schol arsp

Team Member discounts

Job summary

MBK Senior Living is seeking a Lead Concierge to lead the Concierge desk, deliver outstanding customer service, and support daily operations across the community. You will train staff, handle guest inquiries, and ensure consistent, high-quality hospitality experiences for residents and families.

The position emphasizes supervision, front desk responsibilities, and adherence to safety and company policies. A strong service mindset and teamwork are essential to succeed in this role.

Qualifications

• High school diploma or equivalent required.
• 1+ years of previous experience in customer service, hospitality, or a front desk role, in a similar industry or environment, required.
• Some supervisory experience, preferred.

Responsibilities

• Provide daily oversight and training to Concierge team members on community policies, procedures, and service standards to ensure efficient and consistent service.
• Coach and train Concierge team members on effective soft phone skills, including professional etiquette, empathetic communication, seamless problem-solving, active listening, and conflict resolution.
• Monitor the quality of service provided by Concierge team members, provide regular, meaningful feedback to ensure hospitality standards are maintained, and communicate performance recognition and concerns to management.
• Perform higher-level administrative duties, such as accepting payments of monthly services, managing the budget for front desk supplies, generating reports for management, and assisting with special events or activities upon request.
• Maintain a safe and secure environment for staff, residents, and guests in accordance with established safety standards.

Skills

Customer service

Hospitality

Front desk

Supervisory experience

Education

High school diploma or equivalent

Job description

MBK Senior Living is seeking a Lead Concierge to lead the Concierge desk, deliver outstanding customer service, and support daily operations across the community. You will train staff, handle guest inquiries, and ensure consistent, high-quality hospitality experiences for residents and families.

The position emphasizes supervision, front desk responsibilities, and adherence to safety and company policies. A strong service mindset and teamwork are essential to succeed in this role.