Lead Concierge: Resident Experience Leader

MBK Senior Living; Yuma (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching

Education scholarships

Health & wellness resources

Employee discounts

Job summary

MBK Senior Living in the United States is seeking a Full-time Lead Concierge to oversee the concierge desk, train staff, and ensure a warm, professional first impression for residents and visitors.

You will manage daily operations, support department heads, and uphold MBK’s high hospitality standards. A strong customer-service background and supervisory experience are preferred; a high school diploma is required.

Qualifications

• 1+ year of experience in customer service, hospitality or front desk roles.
• Some supervisory experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide daily oversight and training to Concierge team members on policies and service standards.
• Greet visitors, answer phones, relay messages, and support department heads and Executive Director with clerical tasks.
• Coach team on professional etiquette, empathy, and conflict resolution to enhance resident experience.
• Monitor service quality and provide feedback to maintain MBK hospitality standards.
• Handle escalated resident issues with calm, effective problem-solving.

Skills

Customer service

Hospitality

Front desk

Team leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

MBK Senior Living in the United States is seeking a Full-time Lead Concierge to oversee the concierge desk, train staff, and ensure a warm, professional first impression for residents and visitors.

You will manage daily operations, support department heads, and uphold MBK’s high hospitality standards. A strong customer-service background and supervisory experience are preferred; a high school diploma is required.