Lead Luxury Concierge for Premier Apartments

Strattonamenities; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Stratton Amenities, located in Raleigh, is seeking a Lead Concierge to enhance the luxury experience for residents and guests. Responsibilities include leading a team of concierge ambassadors, managing communication with property management, and ensuring outstanding service delivery. The ideal candidate will have over five years of hospitality experience, excellent leadership and communication skills, and a proactive approach. Join a dynamic team that values diversity and service excellence.

Qualifications

• At least five years of hospitality experience.
• Organized, proactive, self-motivated, and possess a positive attitude.
• Ability to maintain confidentiality and respond quickly to requests.

Responsibilities

• Lead the concierge team and act as the primary liaison with the property manager.
• Manage team schedules and oversee payroll.
• Conduct weekly meetings to discuss service improvements.

Skills

Exceptional service

Communication skills

Leadership abilities

Problem-solving

Interpersonal skills

Proactive attitude

Job description

Stratton Amenities, located in Raleigh, is seeking a Lead Concierge to enhance the luxury experience for residents and guests. Responsibilities include leading a team of concierge ambassadors, managing communication with property management, and ensuring outstanding service delivery. The ideal candidate will have over five years of hospitality experience, excellent leadership and communication skills, and a proactive approach. Join a dynamic team that values diversity and service excellence.