Lead Concierge & Guest Experience Leader

The Waters; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays with double time

OnShift access to earned income

PTO

Medical and Dental benefits

401k plan

Job summary

The Waters in Minneapolis, MN is seeking a Lead Concierge to supervise the Concierge team and ensure exceptional hospitality for residents and guests. This role acts as the community face and coordinates activity planning with leadership to deliver top-notch service.

Ideal candidates bring at least two years in a concierge role, a passion for compassionate elderly care, and the ability to foster a fun, engaging environment for residents and families alike.

Qualifications

• Advanced education in hospitality or related field preferred but not required.
• Minimum of two years' as a concierge or related position required.
• Leadership experience preferred but not required.
• Possess compassion for and commitment to hospitality, service, and excellence in elderly care.
• Create a fun, engaging and caring environment for our residents.
• Engage resident's family and friends and take time to visit with them.

Responsibilities

• Lead and oversee the Concierge team, acting as the face of the community.
• Coordinate resident and guest activity planning with the Business Operations Manager.
• model, train, and monitor Concierge performance to ensure excellent service metrics.

Skills

Leadership

Hospitality

Customer service

Team coaching

Education

Advanced education in hospitality or related field

Job description

The Waters in Minneapolis, MN is seeking a Lead Concierge to supervise the Concierge team and ensure exceptional hospitality for residents and guests. This role acts as the community face and coordinates activity planning with leadership to deliver top-notch service.

Ideal candidates bring at least two years in a concierge role, a passion for compassionate elderly care, and the ability to foster a fun, engaging environment for residents and families alike.