Lead Concierge/Front Desk

thewaters; Edina (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Double time on holidays

OnShift access

PTO

Medical benefits

Dental benefits

401k

Job summary

The Waters is seeking a Lead Concierge to manage the Concierge team, act as the face of the community, and coordinate resident and guest activities. You will model, train, and monitor performance, working with the Business Operations Manager to track metrics and service standards.

Qualifications include two years in concierge or related roles, hospitality-oriented education if available, and a passion for compassionate, high-quality elder care in a supportive, engaging environment.

Qualifications

• Advanced education in hospitality or related field preferred but not required
• Minimum of two years' as a concierge or related position required
• Leadership experience preferred but not required
• Possess compassion for and commitment to hospitality, service, and excellence in elderly care
• Create a fun, engaging and caring environment for our residents
• Engage resident's family and friends and take time to visit with them

Responsibilities

• Oversee Concierge team operations and performance
• Serve as the face of the community and manage resident/guest activity planning
• Train and monitor Concierge staff and report to Business Operations Manager

Skills

Concierge experience

Leadership

Resident engagement

Hospitality mindset

Education

Hospitality-related education (preferred)

Job description

Mon-Thursday 8-4:30PM. One holiday a year.

The mission of The Waters is 'To create a sense of community where everyone THRIVES'.

We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do.

Why The Waters?

• Paid holidays; double time for holidays worked
• Instant access to 50% of earned but unpaid income with OnShift
• PTO, use it as you earn it
• Medical and Dental Benefits available the 1st of the month
• 401k, fully vested
• The Waters Values Teamwork, Humility, Responsibility, Innovation, where Victories are celebrated and Every moment matters! Where you can THRIVE!

The Lead Concierge is a "working team leader" role that is directly responsible for overseeing the operation of the Concierge team, serving as the face of the community and managing the hub for resident and guest activity planning. He/she models, leads, trains and monitors the performance of the Concierge team and works with the Business Operations Manager to track Concierge team performance and customer service metrics.

Qualifications:

• Advanced education in hospitality or related field preferred but not required
• Minimum of two years' as a concierge or related position required
• Leadership experience preferred but not required
• Possess compassion for and commitment to hospitality, service, and excellence in elderly care
• Create a fun, engaging and caring environment for our residents
• Engage resident's family and friends and take time to visit with them

The Waters is an equal opportunity employer proudly committed to a diverse workforce. The Waters participates in E-Verify.