Resident Concierge Lead - Front Desk & Team Leadership

The Waters Senior Living Management LLC; Edina (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

OnShift access

PTO

Medical and dental benefits

401k plan

THRIVE values

Job summary

The Waters Senior Living Management LLC in Edina, MN is seeking a Lead Concierge to oversee the Concierge team, serving as the face of the community and coordinating resident and guest activity planning.

You will model, lead, train, and monitor the team's performance, working with the Business Operations Manager to track customer service metrics. The role emphasizes hospitality, compassion, and creating a warm environment for residents and families.

Qualifications

• Advanced education in hospitality or related field preferred.
• Minimum of two years as a concierge or related position required.
• Leadership experience preferred but not required.
• Compassion for hospitality, service, and elder care excellence.
• Create a fun, caring environment for residents.
• Engage residents' family and friends regularly.

Responsibilities

• Oversee the operation of the Concierge team.
• Serve as the face of the community for residents and guests.
• Manage hub for resident and guest activity planning.
• Model, train, and monitor Concierge team performance.
• Collaborate with the Business Operations Manager to track metrics.

Skills

Leadership

Hospitality

Customer service

Team leadership

Education

Hospitality education

Job description

The Waters Senior Living Management LLC in Edina, MN is seeking a Lead Concierge to oversee the Concierge team, serving as the face of the community and coordinating resident and guest activity planning.

You will model, lead, train, and monitor the team's performance, working with the Business Operations Manager to track customer service metrics. The role emphasizes hospitality, compassion, and creating a warm environment for residents and families.