Elite Guest Concierge & VIP Service

IHG; San Francisco (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Uniform provided

Room discounts

Training programs

Job summary

IHG is seeking a Concierge to create memorable guest experiences from the moment guests arrive. You will provide personalized services and be a knowledgeable resource for hotel amenities, local attractions, dining, transportation, and entertainment.

You will handle reservations, fulfill guest requests, coordinate with partners, and maintain discretion and privacy. The role may require nights and weekends, and offers a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required.
• Experience in upscale hotel concierge or related role preferred.
• Fluent English; additional languages a plus.
• Ability to carry or lift items up to 50 pounds.

Responsibilities

• Build guest relationships through swift, professional, highly personal service.
• Provide and maintain updated local knowledge for attractions, dining, transport, and entertainment.
• Resolve guest issues and use feedback to improve satisfaction.
• Delegate duties and maintain high service standards within guidelines.
• Ensure guest discretion, privacy and confidentiality at all times.
• Act as a brand ambassador to promote hotel services and amenities.
• Support room operations during peak times to ensure seamless service.

Skills

Fluent English

Customer service

Communication skills

Relationship building

Education

High School diploma or equivalent

Job description

IHG is seeking a Concierge to create memorable guest experiences from the moment guests arrive. You will provide personalized services and be a knowledgeable resource for hotel amenities, local attractions, dining, transportation, and entertainment.

You will handle reservations, fulfill guest requests, coordinate with partners, and maintain discretion and privacy. The role may require nights and weekends, and offers a comprehensive benefits package.