Lead Computer Operations Analyst

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

State Employees' Credit Union leads enterprise-wide scheduling initiatives, coordinating between development, systems, and operations to ensure reliable batch processing and high availability.

The Lead Computer Operations Analyst drives architectural design for scheduling, monitors SLAs, and mentors scheduling staff to operational excellence in a hybrid work environment.

Qualifications

• High school diploma or equivalent.
• 7 years of experience in mainframe scheduling and operational liaison roles.
• Proficiency in JCL and enterprise job scheduling tools.
• Experience leading major cutover or batch redesign projects.

Responsibilities

• Scheduling Architecture & Strategy: design enterprise-wide scheduling models and maintenance strategies.
• Cross-Team Coordination & Governance: lead collaboration between application development, system programming, and operations.
• SLA Management & Exception Handling: ensure job stream execution meets defined SLAs and address recurring delays or anomalies.
• Operational Improvement Initiatives: drive standardization, automation, and documentation enhancements.
• Change & Release Management Support: participate in release planning and ensure jobs are updated accurately in coordination with application releases.
• Leadership & Mentorship: provide guidance and direction to scheduling analysts and operations staff.

Skills

Mainframe scheduling

Operational liaison

JCL

Batch redesign leadership

Education

High school diploma or equivalent

Associates degree in IT/CS (preferred)

Tools

Mainframe scheduling tools

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

The Lead Computer Operations Analyst leads enterprise-wide scheduling strategy, oversees coordination between systems and application teams, and supports continuous improvement of batch operations. This role ensures operational consistency and high availability.

Essential Responsibilities:

• (30%) Scheduling Architecture & Strategy: Design enterprise-wide scheduling models and maintenance strategies.
• (20%) Cross-Team Coordination & Governance: Lead collaboration efforts between application development, system programming, and operations.
• (15%) SLA Management & Exception Handling: Ensure job stream execution meets defined SLAs and address recurring job delays or anomalies.
• (15%) Operational Improvement Initiatives: Drive continuous improvement through standardization, automation, and documentation enhancements.
• (10%) Change & Release Management Support: Participate in release planning and ensure jobs are updated accurately in coordination with application releases.
• (10%) Leadership & Mentorship: Provide guidance and direction to scheduling analysts and operations staff.

Required Education & Experience (Knowledge, Skills, & Abilities):

• High school diploma or equivalent
• 7 years of experience in mainframe scheduling and operational liaison roles.
• Proficiency in JCL and enterprise job scheduling tools.
• Experience leading major cutover or batch redesign projects.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Associates degree in IT, Computer Science, Information Systems or related field.
• 7 years of relevant experience.
• Knowledge of parallel testing phased scheduling, and job control auditing.

Job Environment & Physical Requirements:

• This position typically operates in a professional office environment or hybrid/ remote setup.
• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
• Ability to communicate effectively in person, over the phone, and via collaboration tools.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community.

SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.