Lead Computer Operations Analyst

SECU; North Carolina; Hybrid; USD 110,000 - 140,000; Full time

Job summary

SECU is seeking a Lead Computer Operations Analyst to guide enterprise-wide scheduling strategy and oversee coordination between systems and application teams. The role ensures continuous improvement and high availability of batch operations.

The position emphasizes leadership, governance, and driving automation while supporting change management and release coordination. Hybrid/remote work is available within the United States.

Qualifications

• High school diploma or equivalent required.
• 7 years in mainframe scheduling and operational liaison roles.
• Proficiency with JCL and enterprise scheduling tools.
• Experience leading major cutover or batch redesign projects.

Responsibilities

• Scheduling Architecture & Strategy: design enterprise-wide scheduling models and maintenance plans.
• Cross-Team Coordination & Governance: lead collaboration between development, systems, and operations.
• SLA Management & Exception Handling: ensure batch runs meet SLAs and address delays.
• Operational Improvement Initiatives: drive standardization, automation and documentation.
• Change & Release Management Support: participate in release planning with application teams.
• Leadership & Mentorship: guide scheduling analysts and operations staff.

Skills

Leadership

Communication

Scheduling coordination

Education

High school diploma or equivalent

Associates degree in IT, CS, IS or related field

Tools

JCL

Enterprise job scheduling tools

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The Lead Computer Operations Analyst leads enterprise-wide scheduling strategy, oversees coordination between systems and application teams, and supports continuous improvement of batch operations. This role ensures operational consistency and high availability.

Essential Responsibilities

• (30 %) Scheduling Architecture & Strategy: Design enterprise-wide scheduling models and maintenance strategies.
• (20 %) Cross-Team Coordination & Governance: Lead collaboration efforts between application development, system programming, and operations.
• (15 %) SLA Management & Exception Handling: Ensure job stream execution meets defined SLAs and address recurring job delays or anomalies.
• (15 %) Operational Improvement Initiatives: Drive continuous improvement through standardization, automation, and documentation enhancements.
• (10 %) Change & Release Management Support: Participate in release planning and ensure jobs are updated accurately in coordination with application releases.
• (10 %) Leadership & Mentorship: Provide guidance and direction to scheduling analysts and operations staff.

Required Education & Experience (Knowledge, Skills, & Abilities)

• High school diploma or equivalent
• 7 years of experience in mainframe scheduling and operational liaison roles.
• Proficiency in JCL and enterprise job scheduling tools.
• Experience leading major cutover or batch redesign projects.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Associates degree in IT, Computer Science, Information Systems or related field.
• 7 years of relevant experience
• Knowledge of parallel testing phased scheduling, and job control auditing.

Job Environment & Physical Requirements

• This position typically operates in a professional office environment or hybrid/ remote setup.
• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
• Ability to communicate effectively in person, over the phone, and via collaboration tools.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer: State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.