Lead Computer Operations Analyst

SECU; Raleigh (NC); Hybrid; USD 110,000 - 140,000; Full time

Job summary

SECU is seeking a Lead Computer Operations Analyst to drive enterprise-wide scheduling strategy, coordinate between application and systems teams, and push continuous improvement of batch operations. The role ensures high availability and operational consistency.

You will design scheduling models, lead governance across teams, manage SLAs, and mentor scheduling analysts in a hybrid work environment. Strong JCL and mainframe scheduling experience are required.

Qualifications

• High school diploma or equivalent
• 7 years of experience in mainframe scheduling and operational liaison roles.
• Proficiency in JCL and enterprise job scheduling tools.
• Experience leading major cutover or batch redesign projects.

Responsibilities

• Lead enterprise-wide scheduling architecture and maintenance strategies.
• Coordinate between application development, system programming, and operations.
• Ensure job stream execution meets defined SLAs and address delays or anomalies.
• Drive continuous improvement through standardization, automation, and documentation enhancements.
• Participate in release planning and ensure jobs are updated with application releases.
• Provide guidance and direction to scheduling analysts and operations staff.

Skills

Mainframe scheduling

JCL

Scheduling tools

Leadership

Cross-team coordination

Education

Associates degree in IT or related field

Tools

Mainframe scheduling tools

Job description

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

Position Overview:

The Lead Computer Operations Analyst leads enterprise-wide scheduling strategy, oversees coordination between systems and application teams, and supports continuous improvement of batch operations. This role ensures operational consistency and high availability.

Essential Responsibilities:

The ideal candidate will be responsible for:

• (30 %) Scheduling Architecture & Strategy: Design enterprise-wide scheduling models and maintenance strategies.

• (20 %) Cross-Team Coordination & Governance: Lead collaboration efforts between application development, system programming, and operations.

• (15 %) SLA Management & Exception Handling: Ensure job stream execution meets defined SLAs and address recurring job delays or anomalies.

• (15 %) Operational Improvement Initiatives: Drive continuous improvement through standardization, automation, and documentation enhancements.

• (10 %) Change & Release Management Support: Participate in release planning and ensure jobs are updated accurately in coordination with application releases.

• (10 %) Leadership & Mentorship: Provide guidance and direction to scheduling analysts and operations staff.

Required Education & Experience (Knowledge, Skills, & Abilities):

• High school diploma or equivalent

• 7 years of experience in mainframe scheduling and operational liaison roles.

• Proficiency in JCL and enterprise job scheduling tools.

• Experience leading major cutover or batch redesign projects.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Associates degree in IT, Computer Science, Information Systems or related field.

• 7 years of relevant experience

• Knowledge of parallel testing phased scheduling, and job control auditing.

Job Environment & Physical Requirements:

• This position typically operates in a professional office environment or hybrid/ remote setup.

• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.

• Ability to communicate effectively in person, over the phone, and via collaboration tools.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees’ Credit Union reserves the right to fill this role at a higher/lower level based on business need.