Lead, Community Navigation & Program Quality

Northwest Michigan Community Action Agency, Inc.; Michigan, United States, Northern America, Americas; Híbrido; USD 48.000 - 64.000; Jornada completa

Descripción de la vacante

Northwest Michigan Community Action Agency, Inc. seeks a Navigation Lead to oversee NMCAA’s Community Navigation Program.

You will provide leadership, supervision, training, and quality assurance while coordinating referrals, partnerships, program outcomes, and grant compliance. You will supervise Community Navigators and Intake Specialists, coordinate onboarding and training, ensure standard procedures, and monitor performance.

Formación

• Bachelor's degree in human services, public health, social work, or related field.
• 3-5 years of related experience.
• Supervisory experience preferred.

Responsabilidades

• Provide direct supervision, coaching, support, and performance management to Community Navigators and Intake Specialists.
• Coordinate onboarding, orientation, and ongoing training activities for navigation staff.
• Ensure staff adherence to standardized screening, intake, referral, documentation, confidentiality, and care coordination protocols.
• Conduct monthly supervision meetings, case reviews, and staff development sessions.
• Oversee the implementation and operation of NMCAA's Community Navigation program and referral infrastructure.
• Ensure all participant screenings, referrals, follow-up activities, and outcomes are accurately documented within the referral management system.
• Develop, implement, and maintain referral workflows and closed-loop referral processes.
• Monitor program outcomes, referral completion rates, service utilization, and performance measures.
• Review participant records and program data to ensure quality assurance, compliance, and accuracy.
• Conduct quarterly quality improvement reviews and identify opportunities to enhance service delivery and participant outcomes.
• Analyze program trends, community needs, and service gaps to support strategic decision-making and program development.
• Prepare reports, summaries, and performance data for agency leadership, funders, and community partners.
• Coordinate with healthcare providers, behavioral health organizations, schools, and community-based organizations to strengthen referral pathways and service coordination.
• Develop and maintain collaborative relationships with community partners and referral organizations.
• Participate in community coordination meetings, collaborative initiatives, and regional planning efforts.
• Promote the use of referral management tools and coordinated information sharing practices among partners.
• Support Community Health Worker (CHW) certification efforts and ongoing professional development activities for navigation staff.
• Assist staff in resolving complex participant barriers and coordinating services across multiple providers.
• Maintain current information regarding community resources, healthcare systems, public benefits, and service eligibility requirements.
• Assist with community outreach activities, presentations, resource fairs, educational events, and partner engagement efforts.
• Attend team, staff, and community service meetings as required.
• Represent NMCAA in a professional, friendly, and caring manner.
• Perform other duties and responsibilities as assigned.

Conocimientos

Leadership

Supervision

Data analysis

Quality improvement

Communication

Relationship building

Confidentiality

Organization

Community partnerships

Educación

Bachelor's degree in human services, public health, social work or related field

3-5 years related experience

Supervisory experience preferred

Descripción del empleo

Northwest Michigan Community Action Agency, Inc. seeks a Navigation Lead to oversee NMCAA’s Community Navigation Program.

You will provide leadership, supervision, training, and quality assurance while coordinating referrals, partnerships, program outcomes, and grant compliance. You will supervise Community Navigators and Intake Specialists, coordinate onboarding and training, ensure standard procedures, and monitor performance.