Lead Health Navigator

Northwest Michigan Community Action Agency, Inc.; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Northwest Michigan Community Action Agency, Inc. seeks a Navigation Lead to oversee NMCAA’s Community Navigation Program.

You will provide leadership, supervision, training, and quality assurance while coordinating referrals, partnerships, program outcomes, and grant compliance. You will supervise Community Navigators and Intake Specialists, coordinate onboarding and training, ensure standard procedures, and monitor performance.

Qualifications

• Bachelor's degree in human services, public health, social work, or related field.
• 3-5 years of related experience.
• Supervisory experience preferred.

Responsibilities

• Provide direct supervision, coaching, support, and performance management to Community Navigators and Intake Specialists.
• Coordinate onboarding, orientation, and ongoing training activities for navigation staff.
• Ensure staff adherence to standardized screening, intake, referral, documentation, confidentiality, and care coordination protocols.
• Conduct monthly supervision meetings, case reviews, and staff development sessions.
• Oversee the implementation and operation of NMCAA's Community Navigation program and referral infrastructure.
• Ensure all participant screenings, referrals, follow-up activities, and outcomes are accurately documented within the referral management system.
• Develop, implement, and maintain referral workflows and closed-loop referral processes.
• Monitor program outcomes, referral completion rates, service utilization, and performance measures.
• Review participant records and program data to ensure quality assurance, compliance, and accuracy.
• Conduct quarterly quality improvement reviews and identify opportunities to enhance service delivery and participant outcomes.
• Analyze program trends, community needs, and service gaps to support strategic decision-making and program development.
• Prepare reports, summaries, and performance data for agency leadership, funders, and community partners.
• Coordinate with healthcare providers, behavioral health organizations, schools, and community-based organizations to strengthen referral pathways and service coordination.
• Develop and maintain collaborative relationships with community partners and referral organizations.
• Participate in community coordination meetings, collaborative initiatives, and regional planning efforts.
• Promote the use of referral management tools and coordinated information sharing practices among partners.
• Support Community Health Worker (CHW) certification efforts and ongoing professional development activities for navigation staff.
• Assist staff in resolving complex participant barriers and coordinating services across multiple providers.
• Maintain current information regarding community resources, healthcare systems, public benefits, and service eligibility requirements.
• Assist with community outreach activities, presentations, resource fairs, educational events, and partner engagement efforts.
• Attend team, staff, and community service meetings as required.
• Represent NMCAA in a professional, friendly, and caring manner.
• Perform other duties and responsibilities as assigned.

Skills

Leadership

Supervision

Data analysis

Quality improvement

Communication

Relationship building

Confidentiality

Organization

Community partnerships

Education

Bachelor's degree in human services, public health, social work or related field

3-5 years related experience

Supervisory experience preferred

Job description

Job Description Supervisory Responsibility

Supervises Community Navigators. Reports to the Operations Director.

Job Summary

The Navigation Lead is responsible for oversight, implementation, and continuous improvement of NMCAA's Community Navigation Program. This position provides leadership, supervision, training, and quality assurance while coordinating referral systems, community partnerships, program outcomes, and grant compliance.

Duties/Responsibilities

• Provide direct supervision, coaching, support, and performance management to Community Navigators and Intake Specialists.
• Coordinate onboarding, orientation, and ongoing training activities for navigation staff.
• Ensure staff adherence to standardized screening, intake, referral, documentation, confidentiality, and care coordination protocols.
• Conduct monthly supervision meetings, case reviews, and staff development sessions.
• Oversee the implementation and operation of NMCAA's Community Navigation program and referral infrastructure.
• Ensure all participant screenings, referrals, follow-up activities, and outcomes are accurately documented within the referral management system.
• Develop, implement, and maintain referral workflows and closed-loop referral processes.
• Monitor program outcomes, referral completion rates, service utilization, and performance measures.
• Review participant records and program data to ensure quality assurance, compliance, and accuracy.
• Conduct quarterly quality improvement reviews and identify opportunities to enhance service delivery and participant outcomes.
• Analyze program trends, community needs, and service gaps to support strategic decision-making and program development.
• Prepare reports, summaries, and performance data for agency leadership, funders, and community partners.
• Coordinate with healthcare providers, behavioral health organizations, schools, and community-based organizations to strengthen referral pathways and service coordination.
• Develop and maintain collaborative relationships with community partners and referral organizations.
• Participate in community coordination meetings, collaborative initiatives, and regional planning efforts.
• Promote the use of referral management tools and coordinated information sharing practices among partners.
• Support Community Health Worker (CHW) certification efforts and ongoing professional development activities for navigation staff.
• Assist staff in resolving complex participant barriers and coordinating services across multiple providers.
• Maintain current information regarding community resources, healthcare systems, public benefits, and service eligibility requirements.
• Assist with community outreach activities, presentations, resource fairs, educational events, and partner engagement efforts.
• Attend team, staff, and community service meetings as required.
• Represent NMCAA in a professional, friendly, and caring manner.
• Perform other duties and responsibilities as assigned.

Travel Requirements

Travel throughout the service area is required.

Licensing and Other Requirements

Valid driver license, proof of insurance, reliable transportation, successful background check, and ability to obtain Community Health Worker certification.

Work Hours

Monday-Friday 7:30 a.m. to 4:30 p.m. with occasional evening and weekend hours.

Education and Experience

Bachelor's degree in human services, Public Health, Social Work or related field; 3-5 years related experience; supervisory experience preferred.

Physical Requirements and Work Environment

Regular office work, computer use, travel, and occasional lifting up to 50 pounds.

Required Skills/Abilities

Leadership, supervision, data analysis, quality improvement, communication, relationship building, confidentiality, organization, and community partnership development.

Department

Community Navigation Services / Rural Health Transformation Grant Exempt Status: Exempt Grade: TBD