Lead Commercial Electrical Service Manager

Titanelectric Ga; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonuses

Vehicle allowance or company vehicle

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid holidays

Career advancement opportunities

Job summary

Titan Electric is seeking a Service Manager to lead commercial electrical service teams in Charlotte, NC. You will own customer relationships, profitability, scheduling, safety, and growth while walking jobsites and meeting with clients.

You'll direct field crews, manage service operations, review estimates, and drive recurring maintenance revenue. This is a hands-on leadership role for someone who can solve problems and deliver results.

Qualifications

• 5+ years of commercial electrical experience.
• 3+ years leading electricians, technicians, or service teams.
• Strong knowledge of commercial electrical systems.
• Experience managing customer relationships and service work estimates.
• Valid driver's license.

Responsibilities

• Direct daily operations for commercial electrical service work.
• Manage service technicians, apprentices, and support staff.
• Coach, train, and develop field personnel.
• Create accountability around safety, productivity, and customer service.
• Build a culture where people want to stay and grow.
• Serve as the primary point of contact for service customers.
• Meet with facility managers, property managers, contractors, and business owners.
• Resolve issues quickly and professionally.
• Build long-term customer partnerships and identify opportunities.
• Review incoming service requests and manage scheduling.
• Monitor labor productivity, margins, and job costs.
• Oversee estimates, proposals, and service agreements.
• Ensure work is completed on time, on budget, and done right.
• Grow recurring maintenance agreements and expand accounts.
• Partner with operations to increase service revenue.
• Enforce company safety standards and OSHA compliance.

Skills

Commercial electrical experience

Leadership

Customer relationship management

Project coordination

Communication

Education

Journeyman or Master Electrician license

Tools

ServiceTitan

Accubid

ConEst

NetSuite

Job description

Titan Electric is seeking a Service Manager to lead commercial electrical service teams in Charlotte, NC. You will own customer relationships, profitability, scheduling, safety, and growth while walking jobsites and meeting with clients.

You'll direct field crews, manage service operations, review estimates, and drive recurring maintenance revenue. This is a hands-on leadership role for someone who can solve problems and deliver results.