Lead, Commercial Card Operations — Remote/Hybrid

KeyCorp; Cleveland (OH); Hybrid; USD 57,000 - 87,000; Full time

Job summary

KeyBank is seeking a Lead Operations Analyst, Commercial Card to own the end-to-end client experience for modications to the Commercial Card program. You will manage multiple projects, work with clients, FinTech partners, sales and back-office teams to ensure timely implementations.

The role requires strong analytical skills, finance experience, and the ability to drive stakeholder accountability in a fast-paced environment with limited travel.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5+ years in financial services.
• 3+ years of Commercial Card experience.
• Experience in client escalation management.
• Strong analytical skills.
• Excellent problem solving and quantitative skills.
• Strong internal and external communication skills.
• Organizational skills, including ability to prioritize work.
• Must be able to handle fast paced, ever changing work environment.
• Excellent time management skills.
• Attention to detail.
• A team player with proven ability to build strong collaborative relationships with internal partners.
• Dedicated to exceeding the expectations of clients.
• Ability to identify inefficient processes, recommend solutions.
• An ability to change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

Responsibilities

• Overseeing assigned Commercial Card modification packages; ensuring configuration, training and adoption of new solutions.
• Lead meetings with stakeholders, including sales team members, clients, vendor representatives and other partners.
• Clearly understand and articulate our clients’ priorities, objectives and expectations.
• Create material to scope and plan modification projects, maintain transparency, and manage stakeholder expectations.
• Drive on-time fulfillment of SLA commitments by promoting stakeholder accountability, mitigating project issues and risks, and adapting to project changes.
• Continually develop expertise in accounts payables payment products and how they respond to client unique needs and requirements to close the gaps between current solution capabilities and our client’s needs.
• Fully understand and adhere to KeyBank policies and procedures regarding business resiliency including maintenance and retention of project plans, work completion, and system records
• Adhere to all Risk policies and procedures.
• Limited travel required.

Skills

Analytical skills

Problem solving

Communication skills

Time management

Organizational skills

Attention to detail

Team collaboration

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

KeyBank is seeking a Lead Operations Analyst, Commercial Card to own the end-to-end client experience for modications to the Commercial Card program. You will manage multiple projects, work with clients, FinTech partners, sales and back-office teams to ensure timely implementations.

The role requires strong analytical skills, finance experience, and the ability to drive stakeholder accountability in a fast-paced environment with limited travel.