Auto Loan Collections Team Lead & Coach

American Credit Acceptance, LLC; Meridian (ID); On-site; USD 55,000 - 85,000; Full time

Job summary

American Credit Acceptance, LLC is seeking a Supervisory leader to direct a high-performing collections team for auto loan portfolios in Meridian, Idaho. The role combines strategy, coaching, and hands-on execution to reduce losses and improve delinquency outcomes.

You will guide daily operations, set performance expectations, and deliver actionable feedback to staff while collaborating with management on budgetary analysis and business initiatives.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of collections experience.
• Excellent written and verbal communication.
• Proficient with Microsoft Office Suite.
• Bilingual Spanish/English preferred.
• Detail oriented with leadership ability.

Responsibilities

• Reviews work and monitors calls to ensure adherence to ACA policies and customer service objectives.
• Analyzes queue and workflow to meet production and performance goals.
• Coaches and develops collectors; provides feedback and recommendations.
• Trains and assigns tasks; prepares performance appraisals and development plans.
• researches/sponsors special projects and cross-functional initiatives.

Skills

Leadership

Communication

Bilingual Spanish/English

Collections experience

Microsoft Office

Education

Bachelor’s degree preferred

Job description

American Credit Acceptance, LLC is seeking a Supervisory leader to direct a high-performing collections team for auto loan portfolios in Meridian, Idaho. The role combines strategy, coaching, and hands-on execution to reduce losses and improve delinquency outcomes.

You will guide daily operations, set performance expectations, and deliver actionable feedback to staff while collaborating with management on budgetary analysis and business initiatives.