Lead Coffee Shop Team & Guest Experience

Ziggi’s Coffee, LLC; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ziggi’s Coffee, LLC in Savannah is seeking a hands-on General Manager to lead store operations, ensure a high-quality guest experience, and foster a welcoming, energy-filled culture. You will coach and develop staff, manage labor and scheduling, oversee inventory and food safety, and work closely with ownership to align on goals and standards.

If you thrive in a fast-paced environment and are passionate about growing leaders, this role offers a path to sustained store success.

Qualifications

• Minimum 1–2 years of leadership experience in a coffee shop or fast-paced hospitality.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach, develop, and motivate team members.
• Experience managing labor goals, scheduling, and inventory control.
• Excellent communication under pressure with a calm, clear approach.
• Passion for building a positive, values-driven store culture.

Responsibilities

• Lead all store operations to deliver a consistent, high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and accountability.
• Interview, onboard, and train new staff aligned with company values and standards.
• Create and maintain employee schedules, manage labor goals and shift coverage.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback, audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment.
• Foster a strong, sustainable bench of future leaders for the store.

Skills

Leadership

Coffee service operations

Team development & coaching

Labor management & scheduling

Communication

Culture & employee engagement

Job description

Ziggi’s Coffee, LLC in Savannah is seeking a hands-on General Manager to lead store operations, ensure a high-quality guest experience, and foster a welcoming, energy-filled culture. You will coach and develop staff, manage labor and scheduling, oversee inventory and food safety, and work closely with ownership to align on goals and standards.

If you thrive in a fast-paced environment and are passionate about growing leaders, this role offers a path to sustained store success.