Lead Client Services Specialist - Veterinary Clinic

Accreditation Council for Graduate Medical Education; Berkeley (CA); On-site; USD 35,817 - 49,593; Full time

Job summary

Campus Vet Clinic in Berkeley, CA is seeking a personable and skilled Lead CSR to join our team. You will be the primary contact for clients, ensuring a friendly, professional experience whether on the phone or in person.

The ideal candidate has 1+ years of veterinary client service, experience with a POS system, and strong communication and multitasking skills. This full-time role offers competitive pay and benefits.

Qualifications

• 1+ years of customer service in veterinary, dental, or medical clinical setting.
• High school diploma or equivalent required.
• Experience using a POS system and basic billing knowledge.

Responsibilities

• Lead CSR with a focus on client satisfaction and staff growth.
• Serve as primary contact for clients via phone and in person.
• Process payments, billing, and insurance when needed.
• Maintain clean, organized front-desk and accurate records.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

POS System

Veterinary terminology

Vet software

Job description

Campus Vet Clinic in Berkeley, CA is seeking a personable and skilled Lead CSR to join our team. You will be the primary contact for clients, ensuring a friendly, professional experience whether on the phone or in person.

The ideal candidate has 1+ years of veterinary client service, experience with a POS system, and strong communication and multitasking skills. This full-time role offers competitive pay and benefits.