Lead Client Service Rep (Veterinary) — Growth & Training

Campusveterinary; Berkeley (CA); On-site; USD 74,500,608 - 103,154,688; Full time

Job summary

Campus Vet Clinic in Berkeley is seeking a Lead Client Service Representative to serve as the primary contact for clients, delivering a welcoming, high-quality experience both in person and by phone. This full-time role involves four to five shifts per week at our Berkeley location, with a focus on service excellence and operational support.

The successful candidate will have 1+ years of veterinary/medical customer service, knowledge of veterinary terminology, strong communication, and

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service in veterinary, dental, or medical setting.
• POS system experience preferred.
• Knowledge of veterinary terminology and procedures preferred.
• Technologically proficient with veterinary records software and digital communication tools.
• Professional and friendly phone etiquette.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced, client-facing environment.
• Lead CSR with cross-training and staff development responsibilities.

Responsibilities

• Serve as primary point of contact for clients.
• Provide exceptional customer service in person and over the phone.
• Cross-train and help staff CSR growth; assist with in-hospital training.
• Maintain a clean, welcoming work environment.
• Support hospital training initiatives.

Skills

Customer service excellence

Phone etiquette

Interpersonal skills

Multitasking

Attention to detail

Effective communication

Team leadership

Education

High School Diploma or equivalent

Tools

POS system

Veterinary records software

Job description

Campus Vet Clinic in Berkeley is seeking a Lead Client Service Representative to serve as the primary contact for clients, delivering a welcoming, high-quality experience both in person and by phone. This full-time role involves four to five shifts per week at our Berkeley location, with a focus on service excellence and operational support.

The successful candidate will have 1+ years of veterinary/medical customer service, knowledge of veterinary terminology, strong communication, and