Lead Customer Service Representative

148654 Campus Veterinary Clinic LP; Elk Grove (CA); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Performance bonuses

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Mental health resources

Paid time off

Job summary

Campus Vet Clinic in Berkeley, CA is seeking a personable Lead Client Service Representative to be the primary contact for clients, both over the phone and in person. You will deliver exceptional customer service and help create a welcoming environment for pets and their families.

The role includes handling transactions, training junior CSRs, and coordinating with the hospital team while maintaining accuracy and empathy in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service in veterinary/medical settings.
• Experience using a POS system required.
• Knowledge of veterinary terminology preferred.

Responsibilities

• Serve as the primary contact at the clinic for clients.
• Deliver outstanding service via phone and in person.
• Process transactions, payment plans, billing, and insurance using POS.
• Assist with training staff CSRs and cross-train with hospital staff.
• Maintain a clean, safe, organized work environment.
• Communicate effectively with clients and provide support.
• Use veterinary or medical record-keeping software and digital tools.
• Adapt to a fast-paced client-facing environment while multitasking.

Skills

Customer service

POS system

Vet terminology

Software literacy

Phone etiquette

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

Vet software

Digital tools

Job description

Lead Client Service Representative (CSR)

Campus Vet Clinic is looking for a personable and skilled Lead Client Service Representative to join our team. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.

Salary

$26 – $36 per hour, depending on experience and education.

Schedule

Full-time, four to five shifts per week (average 30-40 hours per week).

Location

1807 Martin Luther King Jr Way, Berkeley, CA 94709.

About Campus Vet Clinic

Campus Vet Clinic is a team-focused, fun place to work and care for all the furry friends. We are a full-service veterinary clinic proudly serving Berkeley, Albany, El Cerrito, Oakland, Richmond, and the surrounding communities since 1969.

Client Testimonial

“The vets, vet techs, and staff at Campus Veterinary Clinic have been so kind, thoughtful, and knowledgeable when helping and working with our sweet elderly kitty. They’ve gone above and beyond to help her, explain things in layman’s terms, and been empathetic. Highly recommend them!” — JennaS.

Responsibilities

• Serve as the primary point of contact at the clinic, ensuring all client interactions are positive and memorable.
• Deliver exceptional service via phone and in person, creating a welcoming environment for clients and pets.
• Process financial transactions, payment plans, billing, and insurance using POS systems.
• Assist with training staff CSRs and cross-train with hospital staff.
• Maintain a clean, safe, and organized work environment.
• Communicate effectively with clients, answer questions, and provide support.
• Use veterinary or medical record keeping software and other digital communication tools.
• Adapt to a fast-paced, client‑facing environment while multitasking and maintaining attention to detail.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience in a veterinary, dental, or medical clinical setting.
• 1+ year’s experience using a POS system.
• Knowledge of veterinary medical terminology and procedures is preferred.
• Technologically proficient and comfortable with veterinary or medical record keeping software and digital communication tools.
• Professional and friendly phone etiquette.
• Exceptional communication and interpersonal skills.
• Detail-oriented with strong multitasking abilities.

Benefits

Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays.

Note: All benefits listed above apply to full‑time employees.