Lead Customer Service Representative

AmeriVet Partners Management, Inc.; Berkeley (CA); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision insurance

Generous paid time off

Mentorship and career pathing

Job summary

Campus Vet Clinic in Berkeley is seeking a personable Lead Client Service Representative to be the primary contact at the clinic, ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. The role targets a Lead CSR with tech experience that can cross train and help the staff CSR grow, and assist with training in the hospital.

We value a friendly, professional demeanor, background in veterinary or medical settings, and strong

Qualifications

• 1+ years of customer service experience in a veterinary, dental, or medical clinical setting.
• Very detail-oriented and able to multitask in a fast-paced, client-facing environment.
• Professional and friendly phone etiquette.

Responsibilities

• Serve as primary contact for clients, delivering welcoming and memorable interactions.
• Cross-train staff and assist with training and development within the hospital.
• Support ongoing client service excellence, including billing and scheduling tasks.

Skills

Customer service

Communication

Multitasking

Attention to detail

Phone etiquette

Education

High School Diploma or equivalent

Tools

POS system

Vet software

Job description

## Lead Customer Service RepresentativeApplylocations: Berkeley, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR108629**Campus Vet Clinic** islooking for a personable and skilled **Lead** **Client Service Representative** (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. * **Salary:** $26 – $36 per hour depending on experience and education* **Schedule:** Full-time, four - five shifts per week 6 (average 30-40 hours/week)* **Location:** 1807 Martin Luther King Jr Way, Berkeley, CA 94709**Who We Are:** **Campus Vet Clinic** is a team-focused, fun place to work and care for all the furry friends. We are a full-service veterinary clinic proudly serving Berkeley, Albany, El Cerrito, Oakland, Richmond, and the surrounding communities since 1969. **What Our Clients Say:** “The vets, vet techs, and staff at Campus Veterinary Clinic have been so kind, thoughtful, and knowledgeable when helping and working with our sweet elderly kitty. They’ve gone above and beyond to help her, explain things in layman’s terms, and been empathetic. Highly recommend them!” Jenna S. **Who You Are:** If you have a professional, friendly personality and love to help people and their pets, you will fit right in with our Client Service Team! * **High School Diploma or equivalent required*** **Targeting a Lead CSR with tech experience that can cross train and help the staff CSR grow, and assist with training in the hospital.*** **1+ years of customer service experience in a veterinary, dental, or medical clinical setting required*** **1+ years using a Point-of Sale (POS) system preferred*** **Experience processing financial transactions, payment plans, billing and insurance preferred*** **Knowledge of veterinary medical terminology and procedures preferred*** **Technologically proficient and comfortable with veterinary or medical record keeping software and other digital communication tools*** **Professional and friendly phone etiquette*** **Exceptional communication and interpersonal skills*** **Very detail-oriented*** **Demonstrated ability to multitask and perform in a fast-paced, client-facing environment*** **Ensure a clean, safe and organized work environment**Learn more about us at: https://campusveterinary.com/ or: AmeriVet: Veterinary Partner Supporting Your Business At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.