Lead Customer Service Representative

Dewittvets; Berkeley (CA); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Career development

Health insurance

Paid time off

Job summary

Campus Vet Clinic in Berkeley, CA is seeking a personable Lead Client Service Representative to lead our client-facing team. You will be the primary contact for clients, coordinating calls and in-person visits, and ensuring a welcoming, professional experience for every pet family.

The ideal candidate has 1+ years in veterinary customer service, experience with POS systems, billing, and veterinary terminology, and a talent for training staff while maintaining an organized, fast-paced reception.

Qualifications

• 1+ years of customer service in veterinary, dental, or medical clinical setting.
• 1+ years using a Point-of-Sale (POS) system.
• Experience processing financial transactions, billing and insurance.
• Knowledge of veterinary medical terminology and procedures.
• Technologically proficient with veterinary or medical record keeping software and digital communication tools.
• Professional and friendly phone etiquette.
• Exceptional communication and interpersonal skills.
• Very detail-oriented.
• Demonstrated ability to multitask in a fast-paced, client-facing environment.
• Ensure a clean, safe and organized work environment.

Responsibilities

• Serve as the primary client contact and lead CSR in a clinical setting.
• Support cross-training and staff development within the CSR team.
• Assist with training in the hospital and oversee front-desk operations.
• Maintain a welcoming and efficient reception area for clients and pets.
• Ensure accuracy in scheduling, billing, and record-keeping.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Detail-oriented

Education

High School Diploma or equivalent

Tools

POS system

Vet/Medical record software

Job description

## Lead Customer Service RepresentativeApplylocations: Berkeley, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR108629**Campus Vet Clinic** islooking for a personable and skilled **Lead** **Client Service Representative** (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. * **Salary:** $26 – $36 per hour depending on experience and education* **Schedule:** Full-time, four - five shifts per week 6 (average 30-40 hours/week)* **Location:** 1807 Martin Luther King Jr Way, Berkeley, CA 94709**Who We Are:** **Campus Vet Clinic** is a team-focused, fun place to work and care for all the furry friends. We are a full-service veterinary clinic proudly serving Berkeley, Albany, El Cerrito, Oakland, Richmond, and the surrounding communities since 1969. **What Our Clients Say:** “The vets, vet techs, and staff at Campus Veterinary Clinic have been so kind, thoughtful, and knowledgeable when helping and working with our sweet elderly kitty. They’ve gone above and beyond to help her, explain things in layman’s terms, and been empathetic. Highly recommend them!” Jenna S. **Who You Are:** If you have a professional, friendly personality and love to help people and their pets, you will fit right in with our Client Service Team! * **High School Diploma or equivalent required*** **Targeting a Lead CSR with tech experience that can cross train and help the staff CSR grow, and assist with training in the hospital.*** **1+ years of customer service experience in a veterinary, dental, or medical clinical setting required*** **1+ years using a Point-of Sale (POS) system preferred*** **Experience processing financial transactions, payment plans, billing and insurance preferred*** **Knowledge of veterinary medical terminology and procedures preferred*** **Technologically proficient and comfortable with veterinary or medical record keeping software and other digital communication tools*** **Professional and friendly phone etiquette*** **Exceptional communication and interpersonal skills*** **Very detail-oriented*** **Demonstrated ability to multitask and perform in a fast-paced, client-facing environment*** **Ensure a clean, safe and organized work environment**Learn more about us at: https://campusveterinary.com/ or: AmeriVet: Veterinary Partner Supporting Your Business At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.