Lead Client Service Pro - Veterinary Clinic

AmeriVet Partners Management, Inc.; Berkeley (CA); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision insurance

Generous paid time off

Mentorship and career pathing

Job summary

Campus Vet Clinic in Berkeley is seeking a personable Lead Client Service Representative to be the primary contact at the clinic, ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. The role targets a Lead CSR with tech experience that can cross train and help the staff CSR grow, and assist with training in the hospital.

We value a friendly, professional demeanor, background in veterinary or medical settings, and strong

Qualifications

• 1+ years of customer service experience in a veterinary, dental, or medical clinical setting.
• Very detail-oriented and able to multitask in a fast-paced, client-facing environment.
• Professional and friendly phone etiquette.

Responsibilities

• Serve as primary contact for clients, delivering welcoming and memorable interactions.
• Cross-train staff and assist with training and development within the hospital.
• Support ongoing client service excellence, including billing and scheduling tasks.

Skills

Customer service

Communication

Multitasking

Attention to detail

Phone etiquette

Education

High School Diploma or equivalent

Tools

POS system

Vet software

Job description

Campus Vet Clinic in Berkeley is seeking a personable Lead Client Service Representative to be the primary contact at the clinic, ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. The role targets a Lead CSR with tech experience that can cross train and help the staff CSR grow, and assist with training in the hospital.

We value a friendly, professional demeanor, background in veterinary or medical settings, and strong