Lead Client Service & Operations Specialist

Opensity Solutions; Cincinnati (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Opensity Solutions in Cincinnati, OH is seeking a dynamic Lead Service Specialist to join our team. You will oversee client service, document production, mail services, and day-to-day operations in a fast-paced professional services environment.

You will manage copy/print workflows, ensure high quality deliverables, and maintain service levels while collaborating with colleagues and clients to deliver exceptional results.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of office/services or related client-facing experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong customer service orientation.

Responsibilities

• Deliver exceptional customer service as a trusted resource for clients and colleagues.
• Coordinate copy, print, scanning, binding, and finishing services per client specs.
• Ensure timely processing and delivery of parcels and shipments; resolve issues.

Skills

Client-facing

Communication

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Opensity Solutions in Cincinnati, OH is seeking a dynamic Lead Service Specialist to join our team. You will oversee client service, document production, mail services, and day-to-day operations in a fast-paced professional services environment.

You will manage copy/print workflows, ensure high quality deliverables, and maintain service levels while collaborating with colleagues and clients to deliver exceptional results.