Client Relations & Operations Lead

Opensity solutions; New York (NY); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions seeks a Client Relationship Manager to oversee client partnerships, lead daily operations, and ensure high-quality service delivery.

You will manage a team, support business objectives, and collaborate with internal teams to address client needs in a fast-paced environment.

This role offers a competitive compensation range and a comprehensive benefits package, with pay depending on location and experience.

Qualifications

• 3–5 years of experience in office services, hospitality, or workplace operations.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and workplace systems.

Responsibilities

• Serve as the primary contact for client relationships and daily operations.
• Lead, develop, and manage team performance with coaching and feedback.
• Support hiring, training, and employee engagement initiatives.
• Partner with internal teams to address employee-related matters.
• Oversee meeting room operations and space management.
• Monitor performance metrics and service levels, driving improvements.
• Maintain operational playbooks and documentation; conduct site walkthroughs.
• Coordinate projects, timelines, and deliverables.

Skills

Client relationships

Leadership

Communication

Organizational skills

Multitasking

MS Office

Office operations

Hospitality

Tools

Microsoft Office

Job description

Opensity Solutions seeks a Client Relationship Manager to oversee client partnerships, lead daily operations, and ensure high-quality service delivery.

You will manage a team, support business objectives, and collaborate with internal teams to address client needs in a fast-paced environment.

This role offers a competitive compensation range and a comprehensive benefits package, with pay depending on location and experience.