Lead Claims Manager – General Liability

Markel; Rosemont (IL); On-site; USD 98,000 - 168,000; Full time

Benefits offered by this job

Competitive benefits

401(k) match

Employee Stock Purchase Plan

PTO and holidays

Parental leave

Job summary

Markel is seeking a Senior Manager to lead a team of Claims Examiners handling general liability claims. You will report to the Senior Director of General Liability claims and communicate objectives to staff while tracking progress.

The role requires a bachelor’s degree (JD or advanced degree a plus) and a claims adjuster license, with at least 10 years of claims handling and leadership experience. The position is based in Illinois and offers a comprehensive benefits package and salary range

Qualifications

• Bachelor’s degree or equivalent work experience.
• JD, advanced degree, or focused technical degree a plus.
• Must have or be eligible to receive claims adjuster license.
• Minimum of 10 years of claims handling and claims management experience or equivalent combination of education and experience.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving skills.
• Strong organization and time management skills.
• Ability to deliver outstanding customer service.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word).
• Ability to work in a team environment.
• Strong desire for continuous improvement.

Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Direct and monitor assignments of new loss activity for claims.
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports.
• Review and approve reserves and settlements in excess of the authority of the handling examiner.
• Make recommendations concerning reserve changes to Senior Director or Senior Management.
• Participate in review and discussion of loss activity in the general liability book with interested stakeholders (Underwriting, Actuarial, Executive Management).
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives.
• Assess and evaluate individual examiners and team performance, provide feedback and develop training needs.
• Prepare and distribute reports by collecting and summarizing information.
• Assist in preparation of budgets, evaluation of expenses and assess resource needs.
• Foster and encourage strong relationships with internal stakeholders, including Underwriting and Actuarial.
• Promote and enhance strong relationships with internal and external customers and partners.
• Participate in special projects as requested.
• Travel to other claim offices, mediations, trials, and conferences as required.

Skills

Communication

Analytical skills

Time management

Customer service

Microsoft Office

Teamwork

Continuous improvement

Education

Bachelor’s degree or equivalent work experience

JD or advanced degree a plus

Tools

Microsoft Office

Job description

Markel is seeking a Senior Manager to lead a team of Claims Examiners handling general liability claims. You will report to the Senior Director of General Liability claims and communicate objectives to staff while tracking progress.

The role requires a bachelor’s degree (JD or advanced degree a plus) and a claims adjuster license, with at least 10 years of claims handling and leadership experience. The position is based in Illinois and offers a comprehensive benefits package and salary range