Lead CCaaS Architect – Enterprise Contact Center

Blue Star Partners LLC; Columbus (OH); Hybrid; USD 82,656 - 110,208; Full time

Job summary

Blue Star Partners LLC in Columbus, OH is seeking a Senior Solution Architect to lead architecture and solution design for contact center initiatives. This hybrid role involves defining solution architectures, partnering with stakeholders, and guiding the development process. The ideal candidate has extensive CCaaS knowledge and solution architecture experience. This position offers a competitive hourly rate of $60–$80 and a contract length of one year from March 30, 2026, with a strong possibility of extension.

Qualifications

• Hands-on experience designing or implementing CCaaS platforms.
• Strong understanding of contact center operations.
• Proven solution architecture experience across cloud and enterprise integrations.

Responsibilities

• Design end-to-end CCaaS solution architecture.
• Translate business use cases into scalable technical architectures.
• Lead architecture for integrations between CCaaS and key enterprise systems.

Skills

CCaaS platforms

Contact center operations

Enterprise integrations

API-based integrations

Analytical skills

Education

Bachelor’s degree in Information Technology

Tools

NICE CXone

Genesys Cloud

Amazon Connect

Five9

Salesforce

Job description

Blue Star Partners LLC in Columbus, OH is seeking a Senior Solution Architect to lead architecture and solution design for contact center initiatives. This hybrid role involves defining solution architectures, partnering with stakeholders, and guiding the development process. The ideal candidate has extensive CCaaS knowledge and solution architecture experience. This position offers a competitive hourly rate of $60–$80 and a contract length of one year from March 30, 2026, with a strong possibility of extension.