CCaaS Transformation Analyst - Hybrid in Columbus

Blue Star Partners LLC; Columbus (OH); Hybrid; USD 82,656 - 96,432; Full time

Job summary

Blue Star Partners LLC is looking for a CCaaS Business Analyst in Columbus, OH, to support contact center transformation initiatives. This hybrid role involves gathering requirements, documenting processes, and ensuring alignment between business and technical teams. The ideal candidate will have over 5 years of experience in business analysis, particularly within contact centers and CCaaS solutions, along with strong communication and documentation skills. Competitive hourly compensation of $60-$70 is offered for a 6-month contract.

Qualifications

• 5+ years of experience in business analysis or business systems analysis.
• Strong experience supporting contact center or CCaaS-related initiatives.
• Ability to translate business needs into clear, actionable requirements.

Responsibilities

• Gather and refine business requirements from stakeholders.
• Document call flows and business rules.
• Support testing and implementation activities.

Skills

Business analysis

Contact center operations

Requirements gathering

Stakeholder management

Process mapping

Education

Bachelor's degree in Business, Information Technology, or Computer Science

Tools

Genesys Cloud

NICE CXone

Amazon Connect

Five9

Job description

Blue Star Partners LLC is looking for a CCaaS Business Analyst in Columbus, OH, to support contact center transformation initiatives. This hybrid role involves gathering requirements, documenting processes, and ensuring alignment between business and technical teams. The ideal candidate will have over 5 years of experience in business analysis, particularly within contact centers and CCaaS solutions, along with strong communication and documentation skills. Competitive hourly compensation of $60-$70 is offered for a 6-month contract.