Lead Cashier: Guest Experience & Loyalty Leader

Ulta Beauty, Inc.; Lufkin (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to drive guest service, loyalty engagement, and efficient cashwrap operations. The role involves training new cashiers, supporting a high-energy store, and ensuring store standards while meeting sales goals.

The LC collaborates with the leadership team to manage registers, assist guests with makeup and skincare services, and uphold Ulta Beauty’s guest-first brand experience.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Meet or exceed the store’s goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink as set by Ulta Beauty for the store
• Ensure that each guest receives exceptional service by providing a guest-friendly environment and personalizing service
• Courteously handle sales, refunds, and exchanges
• Pair guests with associates for makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience
• Book appointments for and support in-store services and events while delivering on sales goals
• Maintain cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness
• Maintain prompt, regular attendance
• Contribute to an inclusive environment and support teammates and guests
• Train new cashiers and cross-train associates in cashiering
• Lead peers to achieve peak productivity and drive loyalty goals
• Drive cashier accountability and adherence to Ulta Beauty systems
• Participate in ongoing training and collaborate to grow the business

Skills

POS system

Customer service

Team collaboration

Sales skills

Problem solving

Education

High school diploma

Tools

Point of Sale (POS) system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to drive guest service, loyalty engagement, and efficient cashwrap operations. The role involves training new cashiers, supporting a high-energy store, and ensuring store standards while meeting sales goals.

The LC collaborates with the leadership team to manage registers, assist guests with makeup and skincare services, and uphold Ulta Beauty’s guest-first brand experience.