Lead Cashier: Guest Experience & Loyalty Champion

Ulta Beauty, Inc.; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Lead Cashier to drive guest experiences and loyalty while leading cashwrap operations in-store. The role emphasizes frontline service, product recommendations, and accurate handling of sales, returns, and transactions.

The LC will train new cashiers, coordinate with management, and maintain clean, organized displays and impulse fixtures to support sales goals. A passion for guest service is essential.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Stay informed regarding industry trends, products, and services to better serve guests.
• Share the benefits of the guest loyalty program, including credit and Ulta Beauty app, with guests, and drive loyalty goals.
• Assist in training of new cashiers, and cross-train other associates in cashiering.
• Lead peers to achieve peak productivity and performance, and drive cashier accountability.
• Participate in ongoing training to enable professional development and drive sales performance.
• Collaborate with managers and associates to grow the business.
• Be knowledgeable of Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code and ensure completion of transactions, including returns and transfers, with proper cash/media control at the cashwrap.

Job description

Ulta Beauty, Inc. is seeking a Lead Cashier to drive guest experiences and loyalty while leading cashwrap operations in-store. The role emphasizes frontline service, product recommendations, and accurate handling of sales, returns, and transactions.

The LC will train new cashiers, coordinate with management, and maintain clean, organized displays and impulse fixtures to support sales goals. A passion for guest service is essential.