Lead Cashier & Customer Experience Specialist

Lowe's (old); Louisville (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

Lowe's in Louisville, KY is seeking a capable cashier to deliver friendly, efficient service while handling transactions, loading merchandise, and guiding customers through products.

You will support store operations by maintaining registers, assisting with price checks, and coordinating with team members to keep aisles stocked and customer flow smooth.

The ideal candidate has a high school diploma or GED, retail cashier experience, and a commitment to safety and excellent service.

Qualifications

• High school diploma or GED or equivalent years of experience.
• Less than 1 year experience using a computer or retail technology.
• 1 year Retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.
• Strong customer service and communication skills.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage.
• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.

Skills

Customer service

Cashier experience

Retail technology

Education

High school diploma or GED

Equivalent years of experience

Job description

Lowe's in Louisville, KY is seeking a capable cashier to deliver friendly, efficient service while handling transactions, loading merchandise, and guiding customers through products.

You will support store operations by maintaining registers, assisting with price checks, and coordinating with team members to keep aisles stocked and customer flow smooth.

The ideal candidate has a high school diploma or GED, retail cashier experience, and a commitment to safety and excellent service.