Lead Cashier: Customer Experience Leader

Ulta Beauty; Dalton (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

Ulta Beauty in Dalton, GA is seeking a Lead Cashier to drive guest experience and operational excellence at the cashwrap. You will lead by example, assist in training, and help achieve loyalty goals through outstanding service and accurate transactions.

The role emphasizes teamwork, handling purchases, returns, and exchanges, plus supporting opening and closing procedures while maintaining a welcoming store environment and adherence to brand standards.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience.
• Book appointments for services and in-store events to deliver an unrivaled guest experience while meeting sales goals.

Skills

POS system

Apple devices

Communication

Teamwork

Customer relationships

Adaptability

Education

High school diploma

Job description

Ulta Beauty in Dalton, GA is seeking a Lead Cashier to drive guest experience and operational excellence at the cashwrap. You will lead by example, assist in training, and help achieve loyalty goals through outstanding service and accurate transactions.

The role emphasizes teamwork, handling purchases, returns, and exchanges, plus supporting opening and closing procedures while maintaining a welcoming store environment and adherence to brand standards.