Lead Cashier & Customer Experience Coach

Lowe's; Easton (Northampton County); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Lowe’s in Easton, PA is hiring a front-end/customer service associate to assist customers, demonstrate merchandise, and load items as needed. You will follow Lowe’s policies to deliver SMART service and support shoppers with product information and warranty details.

You’ll also process transactions, greet customers, verify receipts, and help maintain store cleanliness and safety while coaching teammates and supporting fast checkout operations.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Less than 1 Year Experience using a computer
• Less than 1 Year Experience using common retail technology
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds to customer and employee questions by guiding them through areas of the store
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Removes security tags, verifies product information, and bags merchandise for customers
• Prepares register area at the beginning and end of shift and stocks supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, signs off on loading tickets
• Looks up product information and competitor prices for price matching
• Records all items used in the store on the store use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors store entrances/exits and assists customers or associates with alarm triggers
• Detects signs of shoplifting and communicates them to management/Asset Protection
• Ensures compliance with housekeeping standards to maintain store cleanliness and organization
• Maintains a safe and secure work environment, including daily safety reviews
• Adheres to safety requirements relevant to duties
• Operates store equipment as needed
• Performs other duties as assigned

Skills

Customer service

Cash handling

Sales techniques

Communication

Education

High school diploma or GED

Job description

Lowe’s in Easton, PA is hiring a front-end/customer service associate to assist customers, demonstrate merchandise, and load items as needed. You will follow Lowe’s policies to deliver SMART service and support shoppers with product information and warranty details.

You’ll also process transactions, greet customers, verify receipts, and help maintain store cleanliness and safety while coaching teammates and supporting fast checkout operations.