Lead Cashier & Customer Experience Coach

Lowe's; Lewistown (Mifflin County); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Lowe’s is seeking an associate in the United States to provide SMART customer service, assist customers with locating and loading merchandise, and help guide projects. The role includes operating the register, processing transactions, and ensuring accuracy in cash handling.

You will help maintain store safety and participate in training and supporting front-end teams. The position emphasizes customer interaction, price matching, stock knowledge, and collaboration with colleagues to deliver a

Qualifications

• High school diploma or GED or equivalent experience.
• Less than 1 year experience using a computer.
• Less than 1 year experience using common retail technology such as smartphones and tablets.
• 1 year retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens to and responds to customer and employee questions by guiding them through projects when necessary.
• Communicates information to customers regarding stock, special order merchandise, features, application, and warranty information.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to Front End associates for register activities.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line vesting to help checkout turnaround time and opening additional registers when necessary.
• Prepares register area at shift start/end with functional registers and scanners.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, signs off on loading tickets.
• Looks up product information and competitor prices for price matching.
• Records all items used in the store on the store use lists.
• Completes cash counting and daily reconciliation duties as assigned.
• Monitors cash in drawer and cash recycler levels to stay within limits.
• Monitors store entrances/exits and assists customers or associates triggering alarms.
• Detects signs of shoplifting and communicates them to management/Asset Protection.
• Ensures compliance with housekeeping standards and Zone Recovery for cleanliness and organization.
• Maintains a safe and secure work environment with daily safety reviews.
• Adheres to safety requirements such as top stock safety, safety cables, and equipment usage.
• Operates store equipment as needed across departments (e.g., Zebra phone, cash recycler, copiers, CCTV, etc.).
• Performs other duties as assigned.

Skills

Customer service

Cashier

Sales

Communication

Education

High school diploma or GED

Tools

Smartphones

Tablets

Job description

Lowe’s is seeking an associate in the United States to provide SMART customer service, assist customers with locating and loading merchandise, and help guide projects. The role includes operating the register, processing transactions, and ensuring accuracy in cash handling.

You will help maintain store safety and participate in training and supporting front-end teams. The position emphasizes customer interaction, price matching, stock knowledge, and collaboration with colleagues to deliver a