Lead Cashier & Customer Experience Coach

Lowe's Companies, Inc.; Celina (IN); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to deliver smart, friendly service and assist customers with locating and selecting products. You will handle sales transactions, returns, and help maintain a clean, secure, and well-organized store environment.

The role emphasizes cash handling, POS operation, and providing guidance to customers while supporting front-end operations and safeguarding store assets.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• Experience using a computer and common retail technology is minimal but preferred.
• Retail cashier experience is beneficial.

Responsibilities

• Provides SMART customer service through Lowe's policies, procedures and programs.
• Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Operates cash register and processes transactions, returns, and refunds per guidelines.
• Coaches and trains associates in department duties and sales opportunities.

Skills

Customer service

Cash handling

Retail sales

Team coaching

Safety compliance

Store operations

Problem solving

Education

High school diploma or GED

Tools

Zebra phone

Cash recycler

POS system

Copiers

Fax machines

Computers

CCTV surveillance system

Key cutter

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to deliver smart, friendly service and assist customers with locating and selecting products. You will handle sales transactions, returns, and help maintain a clean, secure, and well-organized store environment.

The role emphasizes cash handling, POS operation, and providing guidance to customers while supporting front-end operations and safeguarding store assets.