Lead Cashier & Customer Service Coach

Lowe's Companies, Inc.; Louisiana (MO); On-site; USD 31,000 - 36,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a customer-service oriented associate to support front-end operations and help customers with locating and loading merchandise. You will handle transactions, assist customers with projects, and maintain a safe, organized store environment.

The role involves guiding customers, addressing product information, and supporting a team with daily checkout and stocking responsibilities. This position offers growth within a busy home improvement retailer.

Qualifications

• Customer service oriented candidate with ability to assist and guide customers.
• Experience operating a cash register and handling transactions.
• Familiarity with common retail technology and devices.

Responsibilities

• Provides SMART customer service through Lowe’s policies and programs.
• Assists customers in locating, demonstrating, selecting, carrying and loading merchandise.
• Responds knowledgeably to questions and guides customers through projects in-store.
• Communicates stock, special orders, price and warranty information to customers.
• Coaches and trains associates in departmental duties and sales opportunities.
• Uses a cash register to complete sales, returns and refunds per guidelines.
• Ensures proper change is given and receipts are processed correctly.
• Removes security tags, verifies product information, and bags merchandise.
• Maintains checkout area and opens/closes registers as needed for coverage.
• Prepares register area at shift start/end and checks functionality of devices.
• Inspects returned merchandise for damages.
• Processes orders, prints tickets, verifies receipts, and loads items.
• Looks up product information and price matches competitors when needed.
• Records store-use items and completes daily reconciliation tasks.
• Monitors cash in drawer and cash recycler levels.
• Monitors store entrances/exits and assists with alarm triggers.
• Detects shoplifting indicators and communicates them to management.
• Ensures housekeeping standards and safe, clean work areas.
• Follows safety requirements for stock handling and equipment use.
• Operates store equipment as needed (phones, scanners, copiers, CCTV, etc.).
• Performs other duties as assigned.

Skills

Customer service

Cashier experience

Retail technology

Education

High school diploma or GED

Equivalent years of experience in lieu of education

Tools

POS systems

Job description

Lowe’s Companies, Inc. is seeking a customer-service oriented associate to support front-end operations and help customers with locating and loading merchandise. You will handle transactions, assist customers with projects, and maintain a safe, organized store environment.

The role involves guiding customers, addressing product information, and supporting a team with daily checkout and stocking responsibilities. This position offers growth within a busy home improvement retailer.