Lead Cashier & Customer Experience Champion

Lowe's Companies, Inc.; Missoula (MT); On-site; USD 28,000 - 32,000; Full time

Job summary

Lowe’s Companies, Inc. in Missoula, MT is seeking a customer service–oriented associate to support shoppers at the front end. You will assist customers, operate registers, and help load merchandise while delivering friendly, accurate service.

This role requires knowledge of store policies, cash handling, and safety practices. You will monitor stock, price match, and assist in maintaining a clean, secure shopping environment while supporting team members across departments.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets.
• 1 Year Retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies and programs.
• Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Responds to customer and employee questions and guides them through projects in-store when needed.
• Communicates information regarding stock, special orders, features, applications, and warranty information related to Lowe’s programs.
• Coaches, develops, and trains associates in departmental duties and sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Maintains proper change and cash drawer management.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line vesting to speed checkout and ensures sufficient registers.
• Prepares register area at shift start and end, checking functionality of registers and scanners.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs loading tickets.
• Looks up product information and price matches to verify pricing.
• Records store-use items and completes daily reconciliation duties.
• Monitors cash in drawer and cash recycler levels to stay within limits.
• Monitors store entrances/exits and assists customers or staff triggering alarms.
• Detects shoplifting signs and communicates risks to management/Asset Protection.
• Ensures housekeeping standards and safety programs are followed.
• Maintains a safe, secure work environment with daily safety checks and hazard notes.
• Operates store equipment (e.g., Zebra phone, cash recycler, copiers, CCTV, etc.).
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Sales assistance

Team coaching

Security awareness

Education

High school diploma or GED

Tools

Zebra phone

Cash recycler

CCTV surveillance system

Copiers

POS system

Job description

Lowe’s Companies, Inc. in Missoula, MT is seeking a customer service–oriented associate to support shoppers at the front end. You will assist customers, operate registers, and help load merchandise while delivering friendly, accurate service.

This role requires knowledge of store policies, cash handling, and safety practices. You will monitor stock, price match, and assist in maintaining a clean, secure shopping environment while supporting team members across departments.