Lead Case Manager - Recovery & Community Empowerment

Acacia Network; New York (NY); Sur place; USD 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Generous paid time off

Equal opportunity employer

Résumé du poste

Acacia Network is seeking a Lead Case Manager for the Bronx, NY administration support. The role focuses on trauma-responsive, person-centered case management for individuals in recovery, coordinating services across housing, benefits, education, and health care.

You will develop individualized service plans, monitor progress, and document outcomes while collaborating with clinical providers and community organizations to promote stable reintegration and self-sufficiency.

Qualifications

• Bachelor’s degree in social work, counseling, psychology, human services, criminal justice, public health, or related field required.
• At least three years of progressively responsible case management experience serving adults with substance use or behavioral health needs.
• Knowledge of recovery-oriented systems of care, reentry, benefits, housing resources, and community referrals.
• Experience developing individualized service plans and documenting progress.
• Strong engagement, assessment, crisis-response, advocacy, organization and written communication skills.
• Ability to work with diverse backgrounds and apply trauma-responsive approaches.

Responsabilités

• Conduct comprehensive assessments addressing recovery, housing, employment, education, health, benefits, transportation, legal and stabilization needs.
• Collaborate with participants to develop and update individualized service plans with measurable goals and timelines.
• Provide ongoing case management, coaching, advocacy, and follow-up to support community transition and self-sufficiency.
• Connect participants to community resources, including housing, benefits, health care, and transportation.
• Coordinate employment services, training referrals, résumés, and occupational opportunities.
• Monitor progress toward goals and adjust interventions as needed.
• Lead case conferences and coordinate services with providers, workforce staff, and partners.
• Apply motivational interviewing and trauma-responsive practices while maintaining boundaries.
• Respond to crises and safety concerns following policies and emergency protocols.
• Complete timely case notes, service plans, referrals, and outcome documentation.
• Support continuous quality improvement and program reporting.

Connaissances

Case management

Crisis intervention

Interpersonal skills

Documentation

Formation

Bachelor’s degree in social work

Description du poste

Acacia Network is seeking a Lead Case Manager for the Bronx, NY administration support. The role focuses on trauma-responsive, person-centered case management for individuals in recovery, coordinating services across housing, benefits, education, and health care.

You will develop individualized service plans, monitor progress, and document outcomes while collaborating with clinical providers and community organizations to promote stable reintegration and self-sufficiency.