Lead Case Manager

Acacia Network; New York (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off

Equal opportunity employer

Job summary

Acacia Network is seeking a Lead Case Manager for the Bronx, NY administration support. The role focuses on trauma-responsive, person-centered case management for individuals in recovery, coordinating services across housing, benefits, education, and health care.

You will develop individualized service plans, monitor progress, and document outcomes while collaborating with clinical providers and community organizations to promote stable reintegration and self-sufficiency.

Qualifications

• Bachelor’s degree in social work, counseling, psychology, human services, criminal justice, public health, or related field required.
• At least three years of progressively responsible case management experience serving adults with substance use or behavioral health needs.
• Knowledge of recovery-oriented systems of care, reentry, benefits, housing resources, and community referrals.
• Experience developing individualized service plans and documenting progress.
• Strong engagement, assessment, crisis-response, advocacy, organization and written communication skills.
• Ability to work with diverse backgrounds and apply trauma-responsive approaches.

Responsibilities

• Conduct comprehensive assessments addressing recovery, housing, employment, education, health, benefits, transportation, legal and stabilization needs.
• Collaborate with participants to develop and update individualized service plans with measurable goals and timelines.
• Provide ongoing case management, coaching, advocacy, and follow-up to support community transition and self-sufficiency.
• Connect participants to community resources, including housing, benefits, health care, and transportation.
• Coordinate employment services, training referrals, résumés, and occupational opportunities.
• Monitor progress toward goals and adjust interventions as needed.
• Lead case conferences and coordinate services with providers, workforce staff, and partners.
• Apply motivational interviewing and trauma-responsive practices while maintaining boundaries.
• Respond to crises and safety concerns following policies and emergency protocols.
• Complete timely case notes, service plans, referrals, and outcome documentation.
• Support continuous quality improvement and program reporting.

Skills

Case management

Crisis intervention

Interpersonal skills

Documentation

Education

Bachelor’s degree in social work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Case Manager

Administration Support Bronx, NY, US

Salary: $55,000.00 Annually

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Seedco is an affiliate of The Acacia Network, one of the leading human services organizations in New York City and one of the largest Hispanic-led nonprofits in the State, providing integrated, culturally competent, and trauma-informed programs in the areas of health, housing, social services, economic development, and cultural revitalization to more than 150,000 individuals annually. Seedco is a national nonprofit organization that advances economic opportunity for people, businesses and communities in need.

The Recovery Worksprogram responds to the reality that fewer than one in five individuals exiting treatment maintain long-term employment. By pairing clinical recovery with training, employment linkages, and retention coaching, the program promotes sustainable economic independence. The Recovery Works program integrates workforce development and recovery support services to help individuals in substance use or behavioral health treatment achieve sustained employment and stability. Services are trauma-responsive, evidence-informed, and coordinated through strong partnerships with clinical providers, employers, and community organizations. Building on more than 25 years of Seedco’s workforce and family-strengthening experience, the program connects job readiness, sector-based training, and long-term coaching with recovery services. opportunities.

The Lead Case Manager provides trauma-responsive, person-centered case management to individuals in recovery who are transitioning into the community. The role partners with each participant to assess strengths, needs, goals, and barriers; develop and monitor an individualized service plan; and connect the participant with community-based resources that support recovery, stability, and long-term self-sufficiency. Key areas of support include employment, education and occupational training, housing, benefits, health and behavioral health care, transportation, legal services, and peer or recovery supports. The Lead Case Manager also promotes consistent service quality by coordinating complex cases, supporting case conferencing, and maintaining timely, accurate documentation and outcome data.

Position Details: Full-time (Temporary) 12- 15 months engagement. Location:2804 Third Avenue, Bronx, NY 10455.

KEY ESSENTIAL FUNCTIONS

• Complete comprehensive, strengths-based assessments addressing recovery, housing, employment, education, health, benefits, transportation, legal, family, and other stabilization needs.
• Collaborate with each participant to develop, document, and regularly update an individualized service plan with measurable goals, action steps, responsible parties, and target dates.
• Provide ongoing case management, coaching, advocacy, and follow-up that support successful community transition, recovery stability, and participant self-sufficiency.
• Connect participants to appropriate community resources, including recovery supports, housing, public benefits, health and behavioral health care, transportation, legal assistance, childcare, and other essential services.
• Coordinate employment services, including career assessment, job-readiness support, résumé and interview preparation, referrals to employers, and connections to occupational training, education, credentialing, and apprenticeship opportunities.
• Maintain regular contact with participants and service partners; monitor progress toward plan goals; identify emerging barriers; and adjust interventions and referrals as needed.
• Lead case conferences for complex or high-need situations and coordinate services with treatment providers, peer specialists, workforce staff, employers, training providers, and community organizations.
• Apply motivational interviewing, trauma-responsive practices, harm-reduction principles, and culturally responsive approaches while maintaining professional boundaries and participant confidentiality.
• Respond appropriately to participant crises, safety concerns, relapse-related needs, and changes in level of care in accordance with organizational policies, mandated reporting requirements, and emergency protocols.
• Complete timely and accurate case notes, assessments, service plans, referrals, releases, progress updates, and outcome documentation in required databases and files.
• Support continuous quality improvement by reviewing documentation, tracking participant milestones, identifying service gaps, sharing resource information, and contributing to program reports and partner meetings.

REQUIREMENTS

• Bachelor’s degree in social work, counseling, psychology, human services, criminal justice, public health, or a related field required. A relevant combination of education, professional experience, and recognized credentials may be considered in accordance with organizational policy.
• At least three years of progressively responsible case management experience serving adults with substance use, behavioral health, reentry, homelessness, or other complex service needs; experience coordinating complex cases is strongly preferred.
• Demonstrated knowledge of recovery-oriented systems of care, community reentry, workforce development, public benefits, housing resources, and community referral networks.
• Experience developing individualized service plans, documenting participant progress, coordinating multidisciplinary services, and using participant data to support outcomes.
• Strong engagement, assessment, crisis-response, advocacy, organization, written communication, and interpersonal skills.
• Ability to work effectively with people from varied backgrounds, maintain confidentiality and professional boundaries, and use a trauma-responsive, person-centered approach.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.