Lead Case Manager :

People Assisting The Homeless; California; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Lead Case Manager to join their Housing Navigation Services team in San Diego. This role focuses on assisting clients in overcoming homelessness through comprehensive support and collaboration with a multidisciplinary team. Candidates should be passionate about making a positive impact, with strong communication skills and a commitment to ethical standards. The organization offers a rewarding work environment with a competitive benefits package, including medical, dental, and retirement plans. If you are ready to make a difference and empower individuals to achieve their goals, this opportunity is for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Holidays

Vacation and Sick Time

Retirement Plan

Qualifications

• 1 year experience in healthcare, case management, or homeless services required.
• 3 years preferred experience with vulnerable populations.

Responsibilities

• Provide oversight of program contracts and participant services.
• Conduct intake and develop Individualized Service Plans for clients.

Skills

Analytical Skills

Collaboration and Teamwork

Communication

Creativity and Initiative

Critical Thinking and Problem Solving

Ethics and Boundaries

Job description

The lower end of the pay range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of the pay range will apply to seasoned candidates with considerable years of relevant experience.

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Housing Navigation Services as the Lead Case Manager (HRC) at the San Diego Office.

ABOUT PATH

Since its foundation in 4, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

ABOUT THE JOB

As part of the Housing Navigation Services team, the Lead Case Manager (HRC) will assist clients in breaking the cycle of homelessness by supporting clients in various phases, from street to housing. The lead case manager is a seasoned social services professional who collaborates with the multidisciplinary team and the team/program supervisor to support the needs of the client.

Position Responsibilities include:

• Under the supervision of the program manager, provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services.
• In collaboration with the Quality Assurance Department, ensure programs are in compliance with contracts and partnership agreements.
• Under the supervision of the program manager, function as a contact representative for program matters.
• Under the supervision of the program manager, provide administrative oversight of the team, which may include coverage for the program manager.
• Support with the completion of critical incident reports as required per PATH policies and/or the contract.
• Conduct intake and individualized needs assessment for all clients and collaborate to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs.
• Provide referrals, linkages, information, and support to resources that help clients to achieve their ISP goals.
• Complete program specific assessments (e.g. VI-SPDAT).
• Evaluate strengths and challenges to addressing short term and long-term goals, conduct a 30-day review with the client after initial intake.

WHAT YOU BRING

We’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Contribute to team goals and recognize the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages, and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Three (3) years of experience in healthcare, case management, homeless services, or working with vulnerable populations.

MINIMUM QUALIFICATIONS

• One (1) year of experience in healthcare, case management, homeless services, or working with vulnerable populations.

MANDATORY REQUIREMENTS

Regardless of qualifications, candidates must:

• Have employment eligibility verification.
• Have or be able and willing to obtain CPR/First Aid training.
• Successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test.

DRIVING

Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation.
• A valid driver’s license.
• Proof of insurance and ownership for personal vehicles used during work duties.
• The ability to qualify for PATH's insurance coverage.

EMPLOYMENT ELIGIBILITY

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

CALIFORNIA-BASED WORK EXPECTATIONS

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office does not establish approval for work to be conducted outside of California.

WHAT WE OFFER

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?

If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.