Case Design Specialist - Life

Alliant Insurance Services; Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Case Design Specialist to enhance their Life Insurance department. This role involves supporting agents, promoting a diverse product portfolio, and engaging with clients to drive business growth. The ideal candidate will have a solid background in insurance, excellent communication skills, and the ability to manage multiple priorities effectively. If you're passionate about making a difference in the insurance field and thrive in a collaborative environment, this opportunity is perfect for you. Join a team that values innovation and dedication!

Qualifications

• 3+ years in the insurance industry or related field.
• Proficient in product knowledge and customer support.

Responsibilities

• Support agents and promote the company's product portfolio.
• Handle 50-100 calls daily and assist agents with issues.

Skills

Insurance Knowledge

Customer Service

Negotiation Skills

Time Management

Project Management

Effective Communication

Problem Solving

Education

Bachelor's Degree in Marketing

High School Diploma or GED

Tools

Microsoft Office Suite

Contact Management System

Job description

Case Design Specialist - Life

Arkansas, USA * Connecticut, USA * Florida, USA * Minnesota, USA * Nebraska, USA * Texas, USA * Virtual
Req #3642

Tuesday, May 6, 2025

Alliant Insurance is hiring a Case Design Specialist (internally known as: Internal Marketing Consultant) for our Life Insurance department at our ASA Group office based in Little Rock, AR!

The ASA Group is a Brokerage General Agency (BGA) that leverages long-standing relationships with insurance companies to find the product that best suits each client.

https://theasagroup.com/

POSITION HIGHLIGHTS: Our Internal Marketing Consultant (also known as Insurance Wholesaler or Case Design Specialist) will recruit new business and support our current Advisors and Agents nationally with our plethora of insurance products!

* Full-time, benefits eligible

* Schedule: Monday-Thursday, 8:00 AM - 5:00 PM, Friday 8:00 AM - 1:30 PM (working 1 Friday a month until 5 PM)

* Compensation is a combination of base pay + incentive

* Remote eligible

SUMMARY

Responsible for providing a wide variety of support services to promote the company's product portfolio and develop and support the Marketing Department to increase company revenue and profit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Agent Support Functions: Promote the company's product portfolio by being proficient within product area assignment and familiar with all company products and services. Develop assigned marketing plans and provide service assistance to agents;Handle 50-100 telephone calls per day with agencies and agents on all aspects of assigned products; Recruit, train, service and assist agents to enable agents to produce at highest level possible; Assist agents with issues including recruit kits for carriers, training, contracting, certification, transactional issues such as electronic signature, telephonic signatures and app-by-email; Communicate with agents regularly regarding product information, rate changes and key agent benefits; Monitor compliance with program reporting rules and sales requirements; Provide technical support training, sales and marketing coaching; Identify and cultivate top producers; Identify problem agents; Recruit agents to participate in special opportunities, such as new lead sources, alternative methods of enrollment (e-commerce, e-signature, tele-app., etc.). Develop a Team Roster of agents/agencies and maintain regular contact/support and comply with procedures to protect all hierarchy relationships. Normally there should be no communication directly with the end consumer; all communications with the end consumer should be made by and through the agent. There can be exceptions to this rule based on specific circumstances and requests. For example, a marketer cannot participate in the closing of a sale or make recommendations. However, it may be possible to lend support regarding specific product information. This needs to be reviewed and approved by a marketing supervisor prior to the conversation taking place.

* Department Support Functions: Update and maintain Contact Management System information in accordance with policies and procedures; Manage Team Roster; Update and maintain task list. Have working knowledge of Who Quit Writing, Debit Balances, MGA reports, lead distribution/lead management, incomplete contracts, certification process, moving agents and agencies into production, able to conduct webinars and display/introduce SMS technology tools.

* Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.

* Performs other duties as assigned by management.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree in marketing or a related field

High School Diploma or GED

Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience

Life/Health Insurance license preferred

SKILLS

Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.

Knowledge of the general industry procedures, practices and terminology.

Skill in working effectively with inbound and outbound callers/customers.

Skill in negotiating and problem solving to resolve internal and external conflicts.

Skill in the use of office equipment including computer, fax, printer, telephone system, etc.

Skill in the use of time management and organization skills.

Skill in maintaining effective working relationships with all customers, employees and the general public.

Skill in project management.

Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).

Ability to communicate effectively, both orally and in writing, in a constructive manner.

Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.

Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.

Ability to engage in effective interpersonal interaction, verbal communication and written communication.

Ability to persuade.

Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.

Ability to maintain all company policies, including all confidentiality and safety policies.

Ability to actively contribute to team effort.

Ability to work independently, exercise independent judgment, make and execute decisions.

Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame.

#LI-MH1

Other details

• 
  Pay Type
  Hourly
  
• 
  Min Hiring Rate
  $20.52
  
• 
  Max Hiring Rate
  $25.65
  

Apply Now

• Arkansas, USA


• Connecticut, USA


• Florida, USA


• Minnesota, USA


• Nebraska, USA


• Texas, USA


• Virtual

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